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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
kennykattpage
8/23/2019
Very courteous and friendly. He let us know everything he was doing, got his work done and quickly and efficiently.

Karen J
8/23/2019
employee was professional and polite. did work without stopping. communication between office and employees must be improved as was not aware of what they committed to me.

smeadlyhb
8/23/2019
Gabriel Chapman did an awesome job! Thorough, friendly, and efficient. Thanks so much!!!

J
John
8/23/2019
He did a great job good person he cares about his customers

Gem S
8/23/2019
Great to work with. Very professional in his approach. Explained what he would do.

W
Wendy C
8/23/2019
Chris did a great job!He had someone call me 30 minutes before arriving, which I greatly appreciate, and he arrived on time!

K
Keith
8/23/2019
He was very friendly and professional. He did his job in a efficient manner.

elizniel48
8/23/2019
We requested another service saying our spiders are alive and well. The technician came recently and stated that he understood that hornets or wasps were a problem here. When I made the request for an additional treatment, I made no mention of a wasp problem. (I was not here and my husband was.) The technician then left without doing any additional treatment for spiders. Communication is not good in your company and we still need treatment for only spiders. Isn't it reasonable to assume that when an additional treatment for spiders is requested, that that would be communicated? We are unhappy new customers of aptive.

S
Shelley A
8/23/2019
I would appreciate knowing when my representative is here. I looked out the window, saw the truck and 3 minutes later when I made it outside, the truck was gone. That means he was here for at least a few minutes before I noticed him, and was gone by the time I could get to him. I had questions since we still have ants appearing in the kitchen (though not as many as before) and I found my first cricket (I HATE crickets!) downstairs this morning too. I am certainly happy he was here, but a conversation with him would have been more reassuring and if there are any more crickets that I find in the house, you WILL be getting a call back from me immediately.

hdvd1972
8/23/2019
Maurice Allison did a great job for us. He did everything we asked him to do. " GREAT JOB " thanks. Harold D.

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