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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
Natalya M
8/23/2019
Very professional specialist. I’ll continue to use this service. Thank you! 🌸


Dale H
8/23/2019
Excellent service and the tech. Was very polite and friendly, and professional, excellent job thks


smyczekc
8/23/2019
Eric Medlen did a great job explaining the service to be performed, he arrived promptly and answered all my questions


J
James A
8/23/2019
The only comment I have is that the principal reason for his coming the second time was for wasps, that are not listed as being one of the targeted pests.


andinico1209
8/23/2019
Richard Contreras did a great job! Was super friendly and helpful. Answered my questions and was super engaging.


J
Joseph
8/23/2019
He was very professional and was will to go above and beyond. Thank you Tyler!!!


K
Kh
8/23/2019
DaRon was a nice guy, but I am very displeased with the service your company has provided over the last few days. There seems to be some gaps in communication or lack or research before house visits.... 1) we requested tech to text my mother in law when he arrived. I called the day before and gave them this phone number which was noted on the account. We requested this since I would not be home but mother in law would be, with my baby who may or may not be sleeping (we didnt want him to ring door bell). He texted my phone which I didn't get until several hours after the visit and did not text hers. 2) the appointment was supposed to be the day prior, so we planned for someone to be... Read More


Cheryl V
8/23/2019
Our technician was professional and courteous. I pointed out some possible problem areas which she said she’d address. I forgot to point out what is or was a bumblebee nest which shouldn’t be sprayed as the bees are helpful and they are not in an area where people commonly go. She said she would put that in notes on our account.


peggypierce36
8/23/2019
the technician Marvens was very professional and clearly explained what he would be doing. Appreciate the pictures of area treated. Please note though the picture with the brush for eaves is not of our home.


J
Jeanette B
8/23/2019
I scheduled Aptive for Wed. ug. 21 between 10 and 12 noon because we had doctor appts in the PM and would not be available to allow technician into the house to do a bedroom and bathroom area. Aptive personnel did not come here that day. Truck came about 5PM the next day with Josh as technician. He quite capably treated outside of house and one area of a bedroom and half bath located there. He did a portion of garage under that bedroom and bathroom. We appreciated his help and attention to detail. Jeanette and Bob Belz. PS Can you tell me when my current contract is finished please. Just trying to keep my records straight. Will you be asking us at that time if we want to renew... Read More



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