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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,974 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19974 Customer Comments & Reviews

Loading Reviews ...
morayma71
8/22/2019
Excellent customer service, super nice girl, very attentive to details. She went above an beyond and review the whole house.

QueTina V
8/22/2019
Professional, courteous, and provided excellent customer service. I felt comfortable with him in my home.

L
Lauren
8/22/2019
America was very helpful, knowledgeable, courteous, polite, and patient. He took the time to explain the program and what was to be done at the time of his visit.

A
anthony l
8/22/2019
I would like a call at 631 355 1290 tony, about today's service, i just had you here less than two weeks ago. Why would you be here so soon, i was home for the entire day and i didn't see anyone on my property,I did see him at my neighbors house and less than 5 min later i had a card in my door. There is no way that i am going to settle for a 5 min spray job less than 2 weeks after you were just here. please contact me at my cell number

B
Barbara
8/22/2019
America did a good job. His partner did a good job also.

H
Harold p
8/22/2019
Very through in his work. Explained everything in an understandable way. We will request him for our future appointments Very satisfied with service to date.

jacperez626
8/22/2019
Thank you Miguel O. for explaining the process and checking in with us before and after. We appreciate you coming to our home after hours so that we could be present for the service.

Q
Quentin H
8/22/2019
Duran Hill did an excellent job on 20 Aug 19. He made sure everything was checked. He took time to explain what was being done, and he went out of his way to make sure all areas was taken care of. This young man is an excellent Tech. I would recommend him and active to anyone.

M
Melissa
8/22/2019
He left our back gate open, and the dog almost got out.

kennedyteri3
8/22/2019
Alfonso was very nice and professional. He got the job done in a timely manner!

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