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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

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C
Cheryl
8/22/2019
Kayla Bohanon was very sweet and nice. She did a great job. She should get the $5 bonus. Cheryl Becker Elk River

Jeff A
8/22/2019
Tammy Grossenbach was professional to deal with and very friendly. She offered great customer service and discussed the specific areas of concern with me prior to and after the service.

K
Kathy
8/22/2019
Very thorough job. Technician was very accommodating and professional. I recommend him.

M
Michelle G
8/22/2019
Daniel Hernandez did the service at my home and he was excellent. He was very thorough and took his time to make sure my spider issue was addressed properly - and very friendly!

lewlion
8/22/2019
Ryan was very good and we will request him every time we are scheduled. He was completely understanding of our environmental concerns and very knowledgeable, not only about his products, but about the habits, and breeding of the ants and spiders we were most concerned about. He never mentioned it until he was leaving, but we were his last customer of the day yet he never hurried or made us feel he was rushing or cutting corners. He was very thorough and patiently provided a lot of explanation and information.

K
Kara C
8/22/2019
Matt Kacey did a wonderful job. He was thorough, as well as polite and professional.

B
barbara w
8/22/2019
The technician was very helpful, informative and professional. He answered all my questions and did a great job.

timothyjsutton
8/22/2019
Technician did not treat the backside of our house, my security cameras did not pick her up and they cover my entire back yard. Additionally, no cleaning of the eaves were detected on any of my security cameras either, which the technician said was performed. Overall, not pleased with incomplete service.

T
tim
8/22/2019
Stacey Vander Meer did a very thorough and good write up of performed services. We really appreciated that you noticed/handled a gap where our A/C electricity enters the house and blocked mice from being able to enter with copper mesh.

Jennifer L
8/22/2019
friendly and courteous. Thank you. And I think it's idiotic to have to leave min 12 words

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