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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,974 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19974 Customer Comments & Reviews

Loading Reviews ...
swashburnsr
8/20/2019
I scored lower because one of the reasons went switched over to your company was the service of removing the spider webs from around the windows. The technician today missed many very large spider nests around our windows and I know he could have done better.


C
chris
8/20/2019
I was not pleased with this visit, Aptive gave me no window of service, the technician came at the end of the day, he did not call first as is always requested … MOST importantly, he never told me he was leaving and I got no paperwork, I actually have NO idea if he did the work


R
Robert D
8/20/2019
Thomas Cargill has treated our property several times and I have found him to be knowledgeable and friendly with a good customer service attitude. He's very accommodating and does an excellent job in communicating what he's doing and listens well to my questions/comments. Overall he represents Aptive in a professional manner. I has some initial concerns about leaving Erlich who we had for a long time for Aptive because I had not heard about them before but they have exceeded my expectations and I'm very happy with them.


craiggibson1960
8/20/2019
Tech was in my driveway when I arrived and was not responding to my car horn I had to get out of my car and knock on his hood! He sprayed some liquid on my car while he was treating my area


S
steven m
8/20/2019
Excellent attention and friendly/helpful service. My technician was a pleasure to work with. The wasps are still circling around the bushes - no nest was found. I was told to observe the situation, and, if they continue to hover and circle the bushes, to call you back. Will do...


C
Chris M
8/20/2019
I looked at the list of pests and I did not see a repellent for mosquitoes. I already addressed this with your company through text message. I can’t enjoy my back yard because of being bit.


V
Vahe K
8/20/2019
Roger serviced our home in Boca Raton on 8/20/2019. He is professional, very helpful and knows what he is doing. A+


A
Anthony R
8/20/2019
John came on time, explained what he was going to do and then he efficiently and thoroughly did it.


Katherine M
8/20/2019
Zach was very friendly. He did a very thorough treatment. I am very happy with the service.


J
Judy
8/20/2019
I was very happy with Byron's work. He did exactly what was expected. Treated the areas that were treated by the previous technician, then treated the areas that were missed during the previous treatment. Also spread the granules in the flower beds and lawn which was not done during the previous visit. He is welcome back to treat our property in the future.



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