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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
epawlak81
8/20/2019
My technician did a great job. He was pleasant to speak with and answered some questions I had. I appreciated the friendliness!

K
KMarie723
8/20/2019
My husband said the aptive rep was here on time and was courteous. Time will tell on how well the product works since this was our first service.

T
Tom S
8/20/2019
Shavette (spelling?) was great. She helped get rid of wasp nests and was able to spray in areas I asked her to do extra. Very polite and cordial!

B
Barbara M
8/20/2019
Gregory Fidalizo did a detailed treatment covering our areas of issue. He deserves that $5.

S
Steve
8/19/2019
It was my pleasure meeting Mr. R. Titus Roe. I appreciated the attention of detail Mr. Titus Roe provided. Mr. Roe, in all respects, is a model of good works, integrity and dignity. If Aptive Mgt is on the ball, they should promote Mr. Roe. Thank you, Steve G

S
Steve
8/19/2019
It was my pleasure meeting Mr. R. Titus Roe. I appreciated the attention of detail Mr. Titus Roe provided. Mr. Roe, in all respects, is a model of good works, integrity and dignity. If Aptive Mgt is on the ball, they should promote Mr. Roe. Thank you, Steve G.

D
Daphne W
8/19/2019
Zack was thorough and answered all my questions. I appreciated learning how to request quarterly service calls in a specified time period in the future.

Blake K
8/19/2019
Clint did a thorough job. He asked where we were having problems and informed us how he was going to treat the areas.

R
Renee.Saunders
8/19/2019
Clarence Hill arrived promptly and presented himself in a articulate professional manner. He answered all of my questions and did a thorough job at my residence. As a new customer I am extremely impressed with the young man who signed me up and the technician who serviced my property. We are off to a great start! Thank you!

Wayne K
8/19/2019
Chris did a meticulous job. It appeared he circled the house several times doing his job.

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