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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
L
Lori M
8/19/2019
Gabriel was patient and very understanding of my concerns. He was able to answer all of my questions and it is obvious that he is a hard worker/dedicated employee of Aptive.

J
Juan D
8/19/2019
Very helpful and explains issues clearly. He described the type of bugs we had and placed appropriate solutions to areas

Mahir A
8/19/2019
Great job did the job as told explained the work and what to do until next treatment

ajenks11
8/19/2019
Technicians were professional and made the process extremely easy and fast.

rgusmc308
8/19/2019
Jason was very prompt and thorough in his job very polite and conscientious thank you

evettecares
8/19/2019
I would like for Terry B. to continue service with me each time, if it's not an inconvenience to his schedule. He was very courteous, respectful, and knowledgeable. He respected my home, my personal space, and my pets. He was absolutely a joy to be around.

R
Rick J
8/19/2019
Just wanted to let you know that Lucas did a wonderful job for us. It was our first appointment so he had a lot of work to do and it did it all with a smile and in a very professional manner. He is also a personable and nice guy too. He is a real pleasure to work with.

Brooke L
8/19/2019
Malcolm Stone was very informative and helpful for my reservice this past Saturday!

D
Diane W
8/19/2019
Dan Baginski was very thorough when spraying and brushing. He put down bait in the right areas. We're very happy with the service.

JoAnne L
8/19/2019
Very Friendly & professional. Only problem was that there was white powder all over the siding, the deck and the outdoor potted plant. Not sure if clean up is part of the service or not. I can send pictures if you like. Thanks, Brad

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