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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
gattotony50
8/16/2019
Chase did our 30 day follow up visit . He was punctual and was throrough in addressing our needs.

G
Greier-Klimek
8/16/2019
Grayson Donald was very pleasant and respectful of home and property. He explained exactly what he was doing and answered our questions graciously. This is our first experience with Aptive Pest Control and are looking forward to good results and further treatments.

rrkeluskar
8/16/2019
She was methodical and careful .She estimated the scope of the work and finished it professionally.

D
Damion A
8/16/2019
Terrell Hill did a great job!!! He is a awesome technician and deserves recognition for an exceptional job!!

stellazhanghd
8/16/2019
Still webs outside of the house after the guy supposed to do his job. Very disappointed at the service quality.

M
Mary G
8/16/2019
The service was excellent! Not only was Miguel very professional, but also completely knowledgeable regarding the products used. He explained everything completely. I am going to recommend the service to my son-in-law and tell my neighbors how happy I am with the service.

Brett H
8/16/2019
Missed a wasp nest right above front entry door to house, less than satisfied, makes me question if you guys really did anything. Not hard to see or hidden, just flat out missed. Now I feel like I have to go around everywhere and double check and hope that you guys got it and did whatever else you said you did.

lusineavetikyan
8/16/2019
I would like to thank Joseph Lightbourn for his good service today August 15, 2019. He did a nice job. He deserve $5 bounces for job well done.

M
Mario
8/15/2019
Very good job and attitude, helpful and professional, answering all my cuestions. Thank You.

H
Harminder B
8/15/2019
Thomas Jennings was very polite and very professional and did a thorough job.

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