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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
cdolejs
8/14/2019
Sergio G. arrived on time and was super thorough, conscientious, polite, and professional. He answered my questions and let me know what I should expect in the coming weeks. He was here just 12 hours ago, and I've already found my first pest resting in peace on my kitchen floor. I'm very satisfied. Thanks, Sergio!

S
Stephanie
8/14/2019
Robert was absolutely wonderful! Felt more like a friend visiting than a service call. He was professional, friendly and informative. Please send Robert for all of our future treatments. Thank you!

L
Linda E
8/13/2019
Today’s service continues to be the best I have seen, consistent, professional, helpful, and polite. Pls again give my thanks to Bobbie.

J
Janet
8/13/2019
Great service... professional, pleasant, courteous, complete. Thank you! Helpful tips for trapping flies too.

B
Ben M
8/13/2019
Technician was very courteous, knowledgeable and professional! He took the time to discuss our specific issues. He also noticed a few wasp nests in the yard and scheduled those to be removed. Very happy customer!

Stacey S
8/13/2019
Honestly I don’t even know if he came. There was no notice on the door and it didn’t seem like he had. No images on our camera.

J
Joseph S
8/13/2019
My wife called me today as he was doing the service. She complained to me that she felt like he blew her off with all of her concerns as to where the spider problems and webs were. After the service there are still webs throughout all my bushes in the front yard, webs next to the fountain and webs all over our storage shed and throughout the backyard. If it wasn’t for the fact my wife had a conversation with the employee and observed him in our backyard, I wouldn’t believe the service was conducted. I expect a call from customer service.

tom.l.richards
8/13/2019
He didn’t do anything. Webs still all over my house. He didn’t spray or remove any webs! I’ll likely be canceling my service.

K
Kim
8/13/2019
Timothy was super friendly, informative and professional. He was as accommodating as he was efficient.

S
Stephanie E
8/13/2019
So far (we've had two services), this company and its technicians have been professional, respectful, and thorough. We no longer have problems with ants, but, if we ever do again, I know I can contact them for a free follow up service. Very happy with this company.

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