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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
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Glenn S
8/10/2019
Eric did a good job with the initial service. I am a little confused and think there might be a communications issue between the technician and the sales rep who sold me on your services. I was told by the sales rep that treatments would go all the way down from the house to the curb, but the tech said that was incorrect and you only do 30 feet off the house. I also thought something was mentioned about treating for mice? it was not mentioned in the summary but I am not sure if your plicy is that if I don't mention it your techs don't treat for it as a preventive measure? Please advise.

Shirley Z
8/10/2019
Cory was great, explained what he was going to do and made sure we were satisfied with the service. Asked if we had any concerns and he made sure they were taken care of. Thanks Cory, job well done.

B
Bob a
8/10/2019
Stefan Rodriguez did a very thorough job. He explained everthing and was very professional....we were very happy with his work. Thank You Bob and Donna Kosto Aliquippa,PA

W
Will C
8/10/2019
Kyle was knowledgeable and efficient. He did a good job and would welcome him back as a tech in the future.

E
Edwin C
8/10/2019
Mr. Terrell Hill did a great home both inside & out. The fact that it was pouring rain didn’t stop him, hope to see him again. Thank you, Edwin C

G
ginger j
8/10/2019
Our technician was very thorough with treating our ant problem. using some additional strategies that we had not seen being used in previous treatments.

M
Melody P
8/10/2019
First of all my technician was early which was great for me that day, then he started working inside my house. Before taking a step he put on shoe covers and asking me if I had any questions? I did which he answered very quickly and easy to understand. He was very professional and kind. Before he left again he asked me if I had any more questions and if I wanted anything else sprayed , Great 1st service day...

Jené K
8/9/2019
Justin was very thorough and friendly. He was thoughtful and kind. I appreciate his explanation regarding how spraying inside should be scheduled around a time I can be outside for a couple hours, especially since I have little ones at home. I’m just overall happy with this service.

R
Ronald
8/9/2019
Jacob was very understanding with my family and culture and respected it while doing his job. thank you for your awesome explanation on how to treat and combat these pests.

J
Julian O
8/9/2019
The technician showed up perfectly on time, one star; was polite and appropriately communicative, one star. The planned treatment was discussed ahead of time, and executed, as far as I can tell, satisfactorily; one star, and I got a written summary of materials used, one star. I have just two "consider for next time" comments that cost that last star: 1. If you knock old wasp nests down from the eaves, throw them in the trash, don't just leave them on the lawn; you walked right past it at least twice. 2. As this was the first visit of a year agreement, a verbal summary of work done and a "thanks for the business, so long till next time" on the doorstep would have been appropriate.... Read More

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