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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,970 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19970 Customer Comments & Reviews

Loading Reviews ...
Valerie F
8/9/2019
Jon was very personable . He explained what treatment he was applying. Thanks Valerie and Joe McCarren

M
Max f
8/9/2019
Tanner was great if it’s possible to have him service my home every time that would be great! Thanks again for the great job and insight Tanner!

mike.lemken
8/9/2019
I was mowing the lawn so he offered to visit other customers and come back. I appreciated his effort and kindness

L
Linda
8/9/2019
Our guy was helpful and very competent. Answered all my questions. He was very polite and a good representative of your company. Unfortunately I don’t know his name.

C
Connie C
8/9/2019
Very personable. I appreciated him telling me the steps he was gonna do. I would recommend this company.

R
Ronald G
8/9/2019
I’m sorry I don’t recall his name, but he was very professional and friendly. He did a great job. Thank you!

Anna P
8/9/2019
I received a phone call from Aptive environment for service and mentioned that Crystal Lee was the person scheduled for the visit. She was very professional and did an excellent job. I would recommend her.

R
Randy H
8/9/2019
Poor communication, did not know technician was done, and did not see him treat the inside of the house. A simple I’v completed the service would have brought about further dialogue, and because I didn’t see him treat the inside I thought he may have run out of something and was going to return. After 2 more hours decided he wasn’t coming back. Felt the treatment was incomplete, and wasted a lot of time because of a lack of communication

Roberto P
8/9/2019
Professional and courteous. Asked pertinent questions on our needs, consequently performed the necessary

S
Sheila p
8/9/2019
Andreas was very friendly and pleasant to work with. He took care of all the places I had told him about. Was happy with his service. He sprayed my basement and garage for spiders and bugs and did all around the house. Very happy with the service.

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