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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,970 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19970 Customer Comments & Reviews

Loading Reviews ...
kellielheath
8/9/2019
Pete did a great job!! He listened to my concerns about scorpions, and i haven't seen any since.

S
Sandy M
8/9/2019
Jared was great! Fast and friendly! He went over everything he did which we greatly appreciated.

Chelsea J
8/9/2019
Helpful and friendly. Always nice to see the same technician. Jayson was here last time and remembered me as well as where everything was which is appreciated.

E
Edel F
8/9/2019
Very courteous and professional, great communication. Excellent customer service. Thank you!

allshouselouis379
8/9/2019
He left me the be stuff to kill the hornets because he had no be protection with him and I thought it would be best to get them at night. I did not want to wait any longer because of the two neighbor girls would come through there. So I waited until night and got my self dressed all in black and covered my hole body in thick clothing. Waited until every bee was inside then got a garbage can and put a black garbage bag in it and added a gallon of bug killer that I had in shed. Then I sprayed all inside of can with the bee freeze stuff then very calmly I put can under nest...Then I slowly walked right up and cut the branch the nest was hanging from and it fell right in to can... Read More

M
Matt
8/9/2019
Took time to listen to our concerns and Explained all the causes of the issues we have been having and provided solutions.

bdgriffin17
8/9/2019
Great customer service & technician did a fantastic job treating both the interior and exterior of the home.

M
Margaret M
8/9/2019
Dillon was helpful and answered all my questions. He came prepared to focus on the areas I was most concerned about because of severe allergies. Overall it was a great first experience and I am really looking forward to minimal insects in and around my home! Thank you Dillon and Aptive!

E
Erin M
8/9/2019
Derrick has poor communication skills, and did not do a complete service yesterday. I specifically asked him to look for wasp nests and remove them. He told me there were none. I went out later and found one. I would like someone to come back and remove it. Also, nobody called to let me know when he was going to arrive.

A
Audrey W
8/9/2019
My technician knows exactly what to do here. He’s efficient and doesn’t mind my Schnauzers barking. Polite fella. What I like is he’s the same one that comes here every time. Good job. Whatever he’s using is working! Thanks from Thompsons Station.

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