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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
Dena N
1/13/2021
Way to early, 7:40am! Great service as usual, thank you. I do wonder if spraying during the rain is beneficial though.

jfpthatsme
1/13/2021
Advised the appointments are only in the afternoon. He understood and continued doing the outside and back yard. The rat traps in attic were not checked due to my 93 year father resting. Please re schedule. Not fair to tech, he could not complete the job.

reesiem228
1/12/2021
I just want to say thank you to Manuel. He not only serviced my backyard, but answered every question I had and passed along some invaluable information as well. Friendly, approachable and courteous, he is definitely an asset to the Aptive family. Keep up the excellent work!

tpmenjivar
1/12/2021
Great tech! He went above and beyond ! We really appreciate the level of service.

P
Pat
1/12/2021
Roger was great. I appreciated him taking the time to explain everything about the service step by step. Thanks alot!

T
Trudy
1/12/2021
Justin Braden was kind enough to call before he arrived. He took time to stay our interior and exterior of our house. Excellent service.

B
Bob G
1/12/2021
I commend Justin for fulfilling my request to spray in my garage, however, I am not happy regarding the fact that he cut corners and DID NOT take care of the spider webs that I have in my back yard. For the $109 that I am charged for a 15-20 minute service, I am disappointed in his performance. I believe he needs to come back and take care of the spider web. Bob Greenwald

K
Kimberly J
1/12/2021
Technician, Telbin Cowart, asked for our concerns prior to conducting service. Greatly appreciated!

S
Skip H
1/12/2021
He was prompt, He was polite. He was professional. He couldn't have done better...

S
Shirley W
1/12/2021
Keith was very polite and did his job as expected. I did not give a higher rating because he cleaned the mud off of his shoes in my driveway and on my steps leaving clumps of mud in a couple of places.

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Treatments for: Moths, Cockroaches, Ants, Mice, Rats & More.

 

 

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