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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,970 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19970 Customer Comments & Reviews

Loading Reviews ...
Kourosh A
8/5/2019
I’m not really happy because he miss so many things and I have to told him to do this and do that 😌

L
Lindsey S
8/5/2019
Disappointed in aptive. Have had this service quarterly for 2 years and when I’m selling my house they find carpenter ants on inspection! Then I called twice on Friday to ensure it was addressed during the service today, there was no mention of it in the service receipt which I had requested on Friday. I called and there was no notes of my phone call. I am horrified at the damage to the wood and at the lack of accountability. I would be happy to supply pics. I am anticipating the service tomorrow to completely address the issue and to have a receipt that reflects the WDI treatment was a success.

A
Audrey S
8/5/2019
Jerrod was very good and very polite. I would be very happy if he would be my service man in the future or I should say each time I am due to have Pest Control Thank You Audrey Stolting

josegonti15
8/5/2019
There are a lot of spider nets, spider eggs sacs and wasp nests that were not removed....

sgt.cast333
8/5/2019
I am very upset that just got charged for a service I did not authorize or want since I no longer live at that address. Poor communication within the company. We will despite this...

K
Kim C
8/5/2019
I would have liked to receive notice that a technician was going to visit. I wanted the full treatment and would have made arrangements to be present. Now, I feel cheated that I did not get a full treatment. Call me to schedule a day for the rest of what I paid for. And, in the future, we need to negotiate a visit date.

K
Kenneth C
8/5/2019
I did not catch my Technician's name today, however he was very good at listening to our concerns and treated as we asked him to do. He was very thorough and professional. Thanks for doing such a great job for us. Ken C.

T
Tami K
8/5/2019
David Fehl did a wonderful job of servicing us in our pest control. He listened to my requests, and took care of them right away. Then he finished up with the rest of his job. Friendly and very courteous. I’m very pleased with all the services rendered. Thank you.

K
Kimmy P
8/5/2019
Tech was Friendly! Time efficient! Thorough! Helpful in answering my many questions!

C
Colleen M
8/5/2019
I used to use Natura and I am so much more pleased with Aptive Environmental. The service people are very friendly and helpful. I hope this service continues to be superior. My daughter live right by me and also uses Aptive.

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