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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,970 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19970 Customer Comments & Reviews

Loading Reviews ...
R
Roxanne
8/5/2019
Bruce Pike was our technician for today's service and I can honestly say, this visit was even better than the last. I was impressed with our initial service and Bruce went above and beyond, further explaining what he was doing and why.

kimwy26
8/5/2019
I request to retreat my front porch because of wasp issue but nothing has been done. Wasps are still there and making their nest! Very disappointed.

Misty S
8/5/2019
Tech was great. Listened to our concerns and went above to help us

D
Desiree
8/5/2019
Alan was a pleasure. He was kind and informative. Very polite and explained everything he was going to do. Asked where I wanted him to spray and was very efficient. Very happy with Aptive and my tech Alan today. :)

Suzanne T
8/5/2019
I was unhappy with a treatment. Alerted the company and in a very quick response they corrected the concern! Couldn’t be happier! Thank you for a job well done.

S
Sylva A
8/5/2019
Clint was very helpful. Answered my questions thoroughly. I would like Clint to continue to service our home if possible. Very happy with his service and knowledge. Thank you

Avraham Z
8/5/2019
Raul was very helpful and did a good job. He is a real professional.

Avraham Z
8/5/2019
Raul was very helpful and did a good job. He is a real professional.

D
Debra S
8/5/2019
Tyree Thompson came back for a second request because we still felt we had a spider problem. He kindly explained what he did and was going to do. Spent quite a bit of attentive time looking at our problem. Thanks Tyree!

Paul F
8/5/2019
Thanks for your service. Your technician did a very thorough job and we greatly appreciate his attention.

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