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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,973 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19973 Customer Comments & Reviews

Loading Reviews ...
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Randi S
8/2/2019
Matt Bouton was the tech that was here and I would like to commend him for a job well done! He was so courteous and pleasant! He is definitely an asset to the company!! Thank you! Randi Scanlon

G
Gary H
8/2/2019
What a great experience! Our tech Colton Wiltin was beyond helpful and courteous. What a breath of fresh air!! We will certainly share our experience with others.

B
Bryan
8/2/2019
Nice young man but very uninterested in his job or a detailed application. Missed most of the inside and did not thoroughly spray exterior.

Sandra M
8/2/2019
Technician went above and beyond. Great customer service from Aptive once again, thank you!

Bruce C
8/2/2019
Jason is courteous and efficient. Was on time, explained everything, was clear and clean.

jdndaffy
8/2/2019
Great Service with a smile. He was very kind and courteous.

C
Connie M
8/2/2019
The tech was very informative and thorough on my service. Thank you!

davegmiter74
8/2/2019
very friendly fast and got the job done very well. He arrived first thing and allowed be to get on with the day without having to wait around for service. I highly recommend their service.

Bob R
8/2/2019
He did a great job and took care of an ant hot spot for me!

J
Jeff D
8/2/2019
I have had a handful, 4 or5, pest services companies over the years. I have never had a technician as detail ribeyes and thorough as Alex Hale. He explained things well, he was well trained and he seemed to treat my home as he would treat his own. A few of the companies I have used in the past were very small so I worked directly with the owners, at times. Alex surpasses even the owners I have worked with. He is an asset to you company.

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