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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
David L
8/2/2019
Came on time. Great service with detail works! Technician was very polite.


J
Julio N
8/2/2019
He was on time, went right to work. He explained what he was doing, alerted me to the predominant pests I had and what could be done to counter them.


A
Amy R
8/2/2019
Tyler did a great job. He was fast, friendly and we appreciated his gracious conversation. Thanks for getting him out there so quickly to take care of the basement. We appreciate your service. Thanks, Amy Romoser


ansari.rockwellportfolio
8/2/2019
This was my first experience with Aptive. The txt communication was helpful pre-visit. The Technician was friendly and informative. He was active in all the areas we discussed. The only thing I would have liked since I was home at the time of service would have been maybe a quick review and to see where mice traps were placed before he left. Otherwise the invoice was as promised and I appreciated seeing a detailed list of the treatments used. Thanks!


T
Terry M
8/2/2019
Joel Deyoung was polite and did a great job. He got it done quickly and efficiently.


K
kgerstner
8/2/2019
Technician was helpful and responsive to current needs. He was polite and respectful.


R
Randi S
8/2/2019
Matt Bouton was the tech that was here and I would like to commend him for a job well done! He was so courteous and pleasant! He is definitely an asset to the company!! Thank you! Randi Scanlon


G
Gary H
8/2/2019
What a great experience! Our tech Colton Wiltin was beyond helpful and courteous. What a breath of fresh air!! We will certainly share our experience with others.


B
Bryan
8/2/2019
Nice young man but very uninterested in his job or a detailed application. Missed most of the inside and did not thoroughly spray exterior.


Sandra M
8/2/2019
Technician went above and beyond. Great customer service from Aptive once again, thank you!



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