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Aptive Pest Control Review
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19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
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19969 Customer Comments & Reviews
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They only spend about 5 minutes at my house....charge $140...which scales out to $1600+/hour! Not worth it. changing companies. Plus...I still have bugs!!
DO NOT USE THIS COMPANY! Starts off well – two techs cover whole house, inside garage, eaves, inside house, etc. That was the only good visit. One visit I had a tech spray for spiders in the basement. Started by spraying BASEBOARDS. I reminded him spiders are typically at ceiling level. He sprayed up high with something he wasn’t sure of out of a can. The final visit before I cancelled, the tech texted me his arrival. One minute later he texted he was finished. So was I. I called and complained, sent an email to cancel. They still charged me $189 for the one minute “service”. They said they would come out and respray – I declined. Thought it was over. Two months later they want... Read More
Before signing the contract, I was clear that my most significant concern was an ant problem around my home. A week after the initial treatment, the ant problem was worse than ever. I called Customer Service to ask for help. I never received a call or email message to resolve the problem. After emailing and request to cancel the service (no response received), I then called to cancel the service. Cancellation cost me another 199.00. The bottom line is I paid $300.00, and received NOTHING in return. This company is a huge disappointment. All I really wanted was a resolution to my pest problem, and I could not even raise a response from their 'customer service' team. Very... Read More
Had appointment this morning - no one showed up. Tried calling local contact, number disconnected. Tried calling national number, just get a fast busy signal. Disappointed is not even close here.
I have been reading bad things about this company and now I see why. I have tried 6 times to reach someone to change an appointment and discuss the company’s billing practices - all to no avail!
If this is a scam I will take it a far as possible to the California authorities until it is rectified. I will not stop!
I was approached by an aggressive and deceitful door-to-door salesperson from Aptive Environmental on May 9th, 2022. I signed up for quarterly applications for their pest control services through an 18-month contract. They completed 5 applications within the first 7 months of contract initiation. In January 2023 once they attempted to schedule a 6th application within 9 months of contract start date, this is when I noticed that they were coming too frequently (less than 60 days apart, on average). I reached out to them on January 23 2023, asking why they were coming so frequently. They offered to postpone the 6th application by a few weeks. I then asked for a refund for the 4 applications... Read More
Very deceptive sales people and contract .Said my last treatment would Jan. Then texted in March they were coming out the charged a 199.00 fee for cancelling,Stay away it's not worth the hassle. It's pretty much a scam.
Service was prompt, timely and professionally completed and briefed of the results
Do not trust this company!!!! They lie about the services they perform if you are not there to watch over them and their service has not been effective - probably because they were not doing what they said they were doing.
I have called and spoke to your representive to cancel an appointment randomly made (after just 6 weeks from last appointment). She said she noted it in the system and cancelled the appointment. Two days later, I get a text that I have an appointment next week. I signed an agreement for 1 year to treat QUARTERLY but they keep on making appointments and when I call your customer service number, there is always a hold time for 1 hour and more. I am not wasting my time, you need to abide by the contract, you are breaking the contract every time you schedule something without my consent. I am unable to change it or set the appointment myself. I will definitely not refer your company... Read More
Top Rated
Our Partner
Year-Round Protection
Plans Uniquely Tailored to Your Needs
30-Day Money Back Guarantee
Residential & Commercial Pest Control
Free Online Estimates
Treatments for: Moths, Cockroaches, Ants, Mice, Rats & More.