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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
J
Jennifer T
1/8/2021
Christopher Sydenstricker did a great job. He was very friendly and professional. He was the first one from Aptive to ask if I needed the inside treated.

P
Peter J
1/8/2021
The technician performed all services quickly and thoroughly. The receipt detailing services was delivered promptly.

J
Juan T
1/8/2021
Justin is always very friendly and professional in his approach to our services. He is consistently at the ready to answer all questions and has done a great job every time he is here. Thank you Justin! Mr. Torres

K
ken
1/8/2021
Brian Mccurry showed up at my home to do a re-service of a previous service call. Brian was extremely attentive, accommodating, and courteous. I appreciate that he didn't question the recall, and happily attended to areas that I requested. Great job.

shaw.j3475
1/8/2021
Michael was very professional and courteous. His service was especially outstanding considering the cold weather. ‘Great job.

X
x
1/8/2021
I would like to give Chris Barnun a A+ review. When this email comes up, the link to his review doesn't work. Nor did it last time either. I hope they are getting their $5 bonus. Next time I see one of your trucks, I intend to let the worker know to verify the link if they aren't seeing their bonuses.

marcoaag
1/8/2021
Miles was really great and helpful. He took care of all and help my wife with somethings around the house.

marisoldiamond
1/8/2021
this tech was very helpful, informative and attentive. He has come several times to my house to provide the service and its been a pleasure.

diane.s.spoonemore
1/8/2021
Jacob Damitz-Ashford did a great job, very customer focused. He explained what he was here for and if I had any issues he needed to address.

R
Renee S
1/8/2021
Very professional. He made sure he did what we asked him to do. Notified us before and after he completed hi job.

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