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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
B
Bob Y
3/25/2021
Raul did a great job, very attentive to details. He also asked me several times if I had any questions. Very happy with his service!

J
john d
3/25/2021
who told you to come on my property while it is under a construction project with a work permit posted on the front door and a 30 yard container parked on the street ? how did you perform a service when the entire backyard is under construction and no one is allowed back there, the entire water canal bulkhead is being replaced and the entire backyard has construction equipment in place. I am not paying for a service that definitely was not done because you cannot walk into the backyard at all. plus no one is home and no one came into the house either, so what kind of service was performed ? you have to be kidding me that you performed some type of service here. I would really like to... Read More

Debbie S
3/25/2021
Came out to chat with the 2 young men. Very polite and courteous. Told me what they were going to do. Asked if they were going to put any additional pest control out to please do so in the front of the fence/gate. Very thorough. Great jobs guys! and nice meeting you!

Carole W
3/24/2021
Krysten was great, very informative and polite. However she only had 3 boxes with her; it would be nice it we could get the fourth box. But I will say that the amount of mice we’ve had has been less.

D
Darlene P
3/24/2021
Daniel was courteous, respectful and professional. I told him about concerns that I had in certain areas. He gave me advice and tips. I liked that he asked me if there was anything else he could do while he was here, instead of just leaving when the job was over.

C
Connie P
3/24/2021
Bobby Ross arrived at the agreed time and performed the service as expected.

T
Tracy
3/24/2021
Very friendly, respectful (mask) and asked if we had any specific concerns prior to application. Top notch service.

jonesp61
3/24/2021
Tech did an average/okay job. He left a few spiders and spider webs along the eves probably because he was in a rush to get to the next customer.

M
Melanie
3/24/2021
Henry was very thorough and helpful with a few issues we were having.

Juliana V
3/24/2021
Professional and educational. Did a detailed spray inside the home, goodbye little ants. Thank you!

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