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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
stuttsjg52
3/19/2021
Your technician, Joseph Poley, serviced our property yesterday. He was very courteous & professional in his duties. He did a thorough job & was sure to inquire if my husband or I had any particular concerns or questions for him. It's clear to see what a valuable employee he is to your operation. Joann S.

epyamagata
3/19/2021
The service we recievd from Ashley today was great. She was the most attentive and knowledgeable technician we've had so far and we really appreciate he going above and beyond to answer our questions and provide great customer service. Most of the technicians barely speak to us. We were going to leave a tip but the link doesn't work.

J
Judy L
3/19/2021
Very kind and respectful, Grant even made sure he moved my dogs water bowl from away from the area that he was spraying. I thought that was a very thoughtful thing to do. Thank you Grant

greenrodeo5
3/19/2021
Excellent job. Very cordial and thorough technician. Offered very good explanations on several questions I had.

mpten04
3/19/2021
Excellent customer service! Very pleased with Derick and how he addressed my concerns.

Tony R
3/18/2021
Anthony was very polite and professional. He serviced the exterior as well as the dry creek. Anthony is an asset to your organization. Thank you.

crawfom0
3/18/2021
Jacob let us know he was here then worked quietly and efficiently to get the job done.

M
Martha E
3/18/2021
I concern over the worked done today. The gentleman that came to our door looked a lot younger and he might have been here about 15 minutes. I think his description of the job made is scripted because I don’t think he had the time to do all those things mentioned on this ticket. I will probably need someone else to come over and redo this job.

Ardeshir H
3/18/2021
Kyle was very knowledgeable and he was very thorough in his job. He took time to explain in details all the issues. He is an asset to the organization. I would only request him for all my future services

Jason T
3/18/2021
Tech was fine as usual.... but I’ve asked for Saturday service over and over and you guys just don’t listen.... so I’m thinking about cancelling my service well see

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