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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
Makenzie W
3/18/2021
The technician that came out was very helpful and informative! He made sure to explain everything and offer advice for things around the house. He pulled up photos of bugs to see if we were seeing them instead of just mentioning a name. I found him to be very polite and would recommend his services to anyone! The only issue I have with this service is that there is very, very little notice on when a technician is going to come out. I never get to make the appointments; I am just told when someone will be here with one day advance notice. Luckily there are a few of us that live here so there is typically someone home, but if that wasn't the case, your technicians would be wasting their time... Read More

L
Linda C
3/18/2021
Trent Robbins was efficient, friendly and helpful. I am very pleased on the service I received. Thank you, Linda Corning

denise.epper.rn
3/18/2021
Devin was very polite, friendly and professional. I really appreciated that he let me know that he checked in with me both before and after he took care of my property.

Laura L
3/18/2021
Treatment was completed on schedule. Tech tried to call me and let me know he was on the way, but I missed the call.

C
Connie H
3/18/2021
Came right out when I called about ants in the kitchen. Explained what he would do to eradicate. Jeancy was very helpful, kind and professional. Thank you Jeancy!!

G
Gregory L
3/18/2021
Technician was very polite and friendly. He did a very thorough job examining our home and property for insects and damage before applying the treatment.

Betsey W
3/18/2021
The link to recommend Daysean Richard for a bonus would not open. He did a great job! Have always been very happy Aptive’s services and technicians. Thanks!

manoranjank
3/18/2021
bad attitude and work ethics. Don't want this technicial again at my property.

V
V. A
3/18/2021
Friendly and professional. Arrived at our home promptly on the scheduled day.

J
Jeff M
3/18/2021
Jerry did a great job informing us of the service we received and the items he encountered in inspecting and treating our home this morning!

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Treatments for: Moths, Cockroaches, Ants, Mice, Rats & More.

 

 

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