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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
johnkhamnohack
3/10/2021
My service technician was friendly and respectful, he kept safe distance as he performed the pest services.

Courtney V
3/10/2021
Nicholas Rees was very thorough, friendly, and helpful! He asked what all areas we wanted treated and them completed them all.

Karen B
3/10/2021
Thank you Ryan Byrd for coming back to treat for ants. I was concerned for my little dog but Ryan assured me it would not make her ill. I appreciate his friendliness and educating this Old Woman!!😄

J
Jerry R
3/10/2021
Lisa explained everything thoroughly & did a nice job. We appreciate she wore a mask. Thank you.

S
Sharon L
3/10/2021
Technician link in this email is a dead link. His name is Bobby Gerrettson and he deserves the $5 tip. Thanks for coming out. I prefer not to get a call at 7:30 AM to say you're coming at 8. Maybe email or call the night before if you know I'm first on the list.

jravenelle1
3/10/2021
Christtopher was a very fine well spoken young man.Did a real good job

R
Robert H
3/10/2021
Jay Perez with always does a fantastic job. Very considerate and attentive to all requests/needs. Takes much pride in his job.

M
Montierre Q
3/10/2021
Great job, great customer service, took the time to explain all services being rendered, made me feel like I made the right choice for pest control services.

J
Jason W
3/10/2021
My rep was Friendly and outstanding arrived on time and was very professional.

jlsmith5180
3/10/2021
I believe it was Josh that came out yesterday. The picture doesn’t have a name under it. He was very polite and did his job efficiently. He did everything that he put on his list and in a timely fashion. Thanks Josh.

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