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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.
 
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Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

 Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.

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1018 Customer Comments & Reviews

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William K
6/21/2018
We have been using Terminix for 30 years or so ever since we discovered termites in our house. We have used Terminix for general pest control as well. They show up when they say they well and are very easy people to work with. That we have been with them for 30 years should say it all.

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Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
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Michelle
6/18/2018
Terrible! Hired them in March 2017.....still have ants! Yes 2017! A supervisor was out to my home as the ants would not go away. He told me to call him in a week to update him. I left him a message a week later and 10 days after that. NO RETURN CALL!!! I would never recommend these people!

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Official Response

Company Rep of Terminix® Pest Control
I'm sorry to hear about your experience. Please send an e-mail socialsupport@terminix.com. with your account information including your phone number? I will make sure that your concerns are address promptly. -Lena
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Edward P
6/16/2018
Keep my Tech employed!!! My Tech is Courteous, Professional, Knowledgeable and he definitely deserves a raise for his service...!!!

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C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
M
michelle S
6/16/2018
Horrible. The service said they would treat my ant problem and give me a one time service with a 30 day warranty for $199. After waiting 4 1/2 hours, they came in saying they don't do ants in a single treatment. They wanted me to sign a full year contract for over $400.

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C. C  
Official Response

Company Rep of Terminix® Pest Control
I'm sorry to hear about your experience. Please send an e-mail socialsupport@terminix.com. with your account information including your phone number? I will make sure that your concerns are address promptly. -Lena
Ruby L
6/13/2018
My Terminix tech is always there when he says he will be. Is very efficient at what he does and checks all around my house and wipes down dirt dobber nests and any other pests they see. I appreciate all that they do.

C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Robyn B
6/13/2018
I signed up for services with Terminix. On the day of the scheduled service I called to verify the time. They told me it was from 3 to 5 on that day. (Their phone service sucks because you have to listen to commercials the entire time you are on hold. This means you have to listen or rick missing hearing someone say hello. After twenty minutes of listening it is very stressful,) I waited until 430 before trying to contact the company because NO ONE showed up for my service. After 22 minutes on hold I was informed my appointment was on another day at another time. They rescheduled me without telling me.

C. C  
Official Response

Company Rep of Terminix® Pest Control
I'm sorry to hear about your experience. Please send an e-mail socialsupport@terminix.com. with your account information including your phone number? I will make sure that your concerns are address promptly. -Lena
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Wendy A
6/13/2018
Some years ago we had termite damage. It went from the basement all the way into the roof. The stone front on the house fell off and the window above it fell out. Devastating!! My previous exterminator laughed at me when I told him what we had found, he had two weeks prior done an evaluation and told me I was clear, with an annual charge of $100. He refused to give me my money back and told me that the written guarantee he had given me was only worth the paper it was written on. The repairs cost me $68,000. In comes Terminix! Thank God for them, - we now have a guarantee that works for a mere $307.00 a year. No more worries, no more headaches. There is not one insurance company... Read More

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Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Arline S
6/12/2018
The representative did a thorough search of our property and addressed all our issues. When the service people came out they were friendly and explained everything they were doing.

C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
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S c
6/11/2018
Terminex has always gone the extra mile for me. Technicians are friendly; they are eager to help. It’s difficult to find those characteristics in services today. I can call anytime there’s a pest problem, and they treat without additional charge.

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C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Lori L
6/10/2018
Terminix as a company us very easy to work with. They have excellent customer service. There is also usually a person assigned to your account that works just with you that I find very helpful. They take their work seriously.

C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
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Treatments for: Moths, Cockroaches, Ants, Mice, Rats & More.

 

 

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