We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more

Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


Leave a comment for Terminix® Pest Control
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

1018 Customer Comments & Reviews

Loading Reviews ...
Jessica N
7/19/2018
The worst customer service I have ever come across. I paid them $1,000 to get rid of mice in my house. As soon as I signed that contract I never heard from them again. The mice continue to enter my home. When I called to get my money back as they had a guarantee satisfaction or money back. I was told someone from my region would call me. Shockingly no one ever called. They then have the nerve to send me a bill to renew my contract. They are a joke and nothing but thieves. Don’t waste your time or money.

C. C  
Official Response

Company Rep of Terminix® Pest Control
I'm sorry to hear about your experience. Please send an e-mail socialsupport@terminix.com. with your account information including your phone number? I will make sure that your concerns are address promptly. -Lena

G
G
7/19/2018
They didn't do anything at my property and when I called to complain they stated a sup was going to call me back and no one ever followed up. The ant problems I had just got worse. I will never use terminix again

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
I'm sorry to hear about your experience. Please send an e-mail socialsupport@terminix.com. with your account information including your phone number? I will make sure that your concerns are address promptly. -Lena

M
Mike K
7/19/2018
poor poor customer service. Once they have reeled you into a contract forget about talking to anyone live. I have to believe this company is run by robots! Noting but run arounds, hired them to address an ant issue and they came out AFTER I signed a year contract with them. Tech was nice and said if the ants were still active in 7-10 days to call and he will come right out for a 2nd treatment. I called several numbers and all were robots. Finally was able to spreak with someone and they said the soonest a tech could come out was end of September......REALLY!

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
I'm sorry to hear about your experience. Please send an e-mail socialsupport@terminix.com. with your account information including your phone number? I will make sure that your concerns are address promptly. -Lena

Dawn D
7/18/2018
Terrible customer service! The first time they came out they said we didn’t have a problem with bugs. When I texted them a photo of a bug that has been bothering us, they did not respond. When I called to have another technician come out, I spent the afternoon waiting and no one showed up. Don’t waste your time on them.

C. C  
Official Response

Company Rep of Terminix® Pest Control
I'm sorry to hear about your experience. Please send an e-mail socialsupport@terminix.com. with your account information including your phone number? I will make sure that your concerns are address promptly. -Lena

Gary J
7/16/2018
I was billed over two months in advance of our annual termite service. Terminix said they cannot offer a refund. This is really unethical. If they are still owned by Service Master, which is supposed to be a Christian company, it just doesn't make sense.

C. C  
Official Response

Company Rep of Terminix® Pest Control
I'm sorry to hear about your experience. Please send an e-mail socialsupport@terminix.com. with your account information including your phone number? I will make sure that your concerns are address promptly. -Lena

L
linda
7/14/2018
From the comments I don't understand how you are rated number 1. Thank you for your comments that helps a person to make up their mind about using this company. And I won't. To many negative comments and yes I read many. More bad than good. Thank you to the ones leaving comments good and bad.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
I'm sorry to hear about your experience. Please send an e-mail socialsupport@terminix.com. with your account information including your phone number? I will make sure that your concerns are address promptly. -Lena

L
Laura
7/2/2018
They offer the strongest termite guarantee in the industry. Being under their policy I still had termites. Their policy is to repair the damages. It has been well over a year and I am still waiting for the repair to be done.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
I'm sorry to hear about your experience. Please send an e-mail socialsupport@terminix.com. with your account information including your phone number? I will make sure that your concerns are address promptly. -Lena

Dianna B
6/28/2018
Terminix Pest Control Service absolutely, positively, and in every way possible, sux a**!! If you're thinking about using them, Please don't!!! I promise you'll regret it and end up with a bigger problem then you had before you called them!! I am still waiting on a damn refund, and the customer service is a joke too!

C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

K
Kimberlyhernandez743
6/27/2018
Terminix is amazing I had a bedbug problem they were the second pest control company I had hired the first people had me and my family living out of plastic bags for over two months this means every item in the whole house including our tvs it was a nightmare. I hired terminex there was some prep to do for the treatment and I was able to put everything away the first day after the treatment we had to be out of house for the day. And they came back everytime I scheduled them to make sure everything was cleaned out it has been over a yr and no problems. They were the best I would use them again for any pest situation.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

V
Veronica
6/26/2018
I called for information and was scheduled for a "consultation", scheduled for same day from 5-7pm,, waited until 8:30, then realized the call center was 24/7-called to let them know "Juan" did not show and was told I should not have been scheduled, a consult was not the procedure in Texas. No one even called to let me know that they cancelled it, I wasted my whole evening waiting for them, even left work early to ensure I would be there at 5!!!!

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
I'm sorry to hear about your experience. Please send an e-mail socialsupport@terminix.com. with your account information including your phone number? I will make sure that your concerns are address promptly. -Lena


Top Rated
Our Partner

Year-Round Protection

 

  Plans Uniquely Tailored to Your Needs

  30-Day Money Back Guarantee

  Residential & Commercial Pest Control

  Free Online Estimates

 

Treatments for: Moths, Cockroaches, Ants, Mice, Rats & More.