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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.
 
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Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

 Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.

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1018 Customer Comments & Reviews

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Tammy G
8/26/2019
Horrible - The company claims 100% satisfaction guaranteed or your money back this is a LIE!! The company does not stand by their work, and gives you the run around all the way from the initial inspection appointment to every extermination appointment .We selected Terminix for our bug problem. After our first treatment it was impossible to make additional appointments the New castle Delaware office was horrible never returning calls. After several bug treatments we did not see an improvement, it seemed to be getting  worse which we brought to the technicians attention and eventually calling corporate about the job. We went to make an appointment and again could not get a call back so... Read More

gosssherryl
8/16/2019
I called the 800 number for Terminix and scheduled an appointment that I was happy to get for next day service. I was told someone would arrive between 1-3. I left work went home and no one showed. I called the 800 number and received a total run around and I was told someone would come tomorrow. There was no apology no consolation prize. Just a repeat over and over about someone coming tomorrow as if that change all the prior circumstance. It’s okay that they couldn’t come until 8/17 but they should have stated that at the time I called in. Why give appointments that you can’t keep and when it’s found that you can keep them don’t just change the appointment without notifying the... Read More

Rosemary M
8/15/2019
RUN, Do not walk away from this company. We have had them for over 30 years and their recent business practices are scandalous. Starting last year our annual renewal went up $100 and this year is went up to well over $1300. It is actually $1,349.10 and we have NEVER had any terminate action. I only hope they have actually been doing an inspection these past 30 years because some times I never saw them inspect my home and only knew when I received a bill that they had even "been" here. This company is being investigated for their unlawful practices so DO NOT USE THEM!

Madelyn L
8/13/2019
Been trying to get someone out to kill the red wasps at my gate since Friday. It’s now Tuesday and after waiting all day and 2 phone calls no one seems to know where management or techs are. One rude phony guy actually said they have no control over where people are. Quote, he might’ve been in a car crash. Might be time to seek out a new company after all these years.

A
Al
8/10/2019
Worst company I ever dealt with. Sprayed for mosquitos on the day it rained. Totally ineffective. We called for a reapplication but they never came back. Their guarantee is worthless. Stay away from this company. Their billing department apparently doesn't know how to read. They keep billing us for the same NON-service.

J
Jamee
8/6/2019
Very unhappy with this company. Very unreliable. Does not show up for scheduled appointments and then claims they never had an appointment you (total waste of a vacation day for me). It is IMPOSSIBLE to speak to anyone from the local office servicing your home (they claim it is against company policy to give out the local office number) so you end up explaining your problem over and over every time you call (and you have to call often as they are not responsive). They tell you the local office will call you back but won't be able to return your call for 24 to 48 hours and then they don't call even in that time frame. Finally, their treatments to eliminate/prevent pests is completely... Read More

G
Glenn61
7/31/2019
I scheduled 2 months in advance to make sure there was no problems when the time came to get the house tented. I was informed by their "inspector" that the tent would be ON for 3 days then cleared. The tent was put on by a sub-contractor, not Terminix, on Monday at 1:30 PM, Then they come back the next morning at 8:30 AM and remove the tent. They left all my windows open, the light inside on and the alarm was off. OK, I called to get someone out to clear the house by 1 or 2 on the second day. The "inspector" says they will be there in the morning, I'm thinking, cool, before 12 noon. But at 1:00 I called the goofball back, still waiting, and he tell me it's going to be tomorrow... Read More

Felicia T
7/20/2019
I am very discouraged with the outcome of my home termite inspection. I inquired about getting a Wood Destroying Organism Report for my home re-finance. The customer service rep said I would hear back from my local branch to schedule the day, etc. I received a call the following morning from the inspector that he would be arriving at the house within the hour. Wow! No head's up whatsoever that the appointment was scheduled-at least I was home and everything worked out. Once the inspection was complete, I was told the inspector's supervisor would be emailing me the WDO report by the end of the day (the following morning at the latest). After 48 hours, I still had not received the... Read More

Deborah G
7/17/2019
Terminex is the worst at treating Bed Bug infestations. They sprayed my house for 60 days and in 6 months the bed bugs had returned. They wanted me to pay for extermination services again. Their 60 day guarantee is a rip off. I had to beg for a reinfestation inspection. I do not recommend them at all. The chemicals were highly ineffective.

J
Joanne S
7/15/2019
Their claim of service 24/7 is a complete joke -- how about NO service for weeks?? Their claim of satisfaction guaranteed is also bullshit -- how can one get satisfaction when they do NOT call and do NOT show up? How they got A+ from the BBB - I'll never know. I intend to report them tomorrow

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