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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

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Lisa M
3/6/2018
Our Terminix technicians are always courteous & helpful. Our house is clear of pests so I know they're doing what needs to be done. We're very happy with their service.

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Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

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Christina K
3/6/2018
Great service and the service professionals are always on time and courteous.

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Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

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sherry
3/6/2018
The gentleman who did my service was excellent...he went thru the house, getting every room plus all around the outside exterior He was prompt , polite and conscience. When my service started I had a roach infestation....they have been gone for months now.

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Official Response

Company Rep of Terminix® Pest Control
Thank you for choosing Terminix.

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charles m
3/6/2018
Our technician is Errol. He is fantastic. Years ago I noticed foot tracks in the snow around our house following a snow storm. I could not figure out who had been walking around our house. Later that day I noticed a slip in our mailbox. It was from Errol letting us know he had been at our house. I was shocked. Even in a storm, when a lot of people would have done a drive by, Errol was trustworthy and did his job. That, in my opinion and in this day and age, is extremely rare. Terminex better never let Errol leave because when he goes so do I. Errol is like one of the family.

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Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

Lisa S
3/6/2018
Yes I’m in need of someone to come to my residence and spray for bed bugs! It’s a 3 bedroom home. I believe I do have an infestation? I have called another exterminator and he failed to call back! I talked to him to set up an appointment he said he was sick! I have been waiting and calling for 3 weeks!! I need this done ASAP! It’s getting out of control! Can you call me back please? (989) 912 8210 Thank you

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Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

J
Joan M
3/5/2018
The service is top-notch. From the first phone call to schedule service to the last day of application for pests, I was treated as a valued customer. Their explanations of what the pest control entails were understandable and thorough. I've used their services more than once and was pleased with the outcome. I highly recommend them!

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Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

M
MARIA M
3/5/2018
EXCELLENT SERVICE. I, HIGHLY RECOMMEND THIS COMPANY. NO TERMITES AT ALL AND NO ROACHES, ETHER.

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Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

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Sarah
3/5/2018
Terminix is a wonderful company. I, do not like critters or bugs and am much happier when I do not see them. As I know, they are wonderful and needed for our environment, it is best we don't meet. Terminix is efficient to ensure that all bugs and critters stay away. In the off chance the bugs and critters make their way in, I give our Terminix specialist, Jesus, a call and he comes out within 24 hours. Jesus, is a family friendly, understanding gentleman. He doesn't judge the mess left behind by my children and the business of our family. We had a few mice running around our garage, Jesus put out the traps, after I noticed the trap worked, he came back to dispose of the trap. I was... Read More

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Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

Laura F
3/5/2018
I had a bedbug infestation. I called Terminex and they sent someone the next day and set up my appointment for the following day. I cat tell you how creeped out I was over this so I truly appreciated the super fast response. When the guy got here he told me that it could take up to 3 visits to completely get rid of them but after one treatment my bedbug were GONE! Very friendly and professional staff all the way around from phone service to exterminator. I would highly recommend this company for all pest problems! Thank you Terminex!!! You have my vote!

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Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

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Air I
3/5/2018
Fast and reliable.

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C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.


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