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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

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A
Angela
3/5/2018
Terminix is awesome. They come when you need them and follow up promptly. You feel safe with the techs that come in your home. They are concerned about your concern and come up with the best course of action to help get rid of the problem and give you tips on how to keep them out. I love ants but their place is outside. Thanks so much for your services.

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C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

R
Raj
3/4/2018
Terminix did a great job and took extra care in making sure every items are properly secured. They are very helpful and did the job in time.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

D
Deb M
3/4/2018
The terminix man comes on a regular basis. He always asks if we have had any problems. On two occasions I told him yes and explained. He told me how he was going to take care of the problem and he did. We are very satisfied and have recommended them to family and friends.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

Angelete C
3/4/2018
1st guy was awful, the second guy was much more pleasant. I could actually talk to him about the pest control. Thanks!

C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

D
Darrell M
3/4/2018
Professional and outstanding service

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

Bernadine F
3/3/2018
I am happy to say that every service technician who came here knew what he was doing and did a good job. Bugs that were treated for are gone ! and i know if they come back, all it takes is my phone call to Terminix and a technician will be here pronto to get rid of them.

C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

A
Anne
3/3/2018
Terminix was there for me when no other exterminating company was-after business hours and even if I was not their customer-Yet. That convinced me. I am a senior woman who found herself with a bat in her home! Did you know many exterminators don't 'do bats'? Needless to say, Terminix came up to 'bat', and saved this woman from becoming 'batty'!

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

Teri L
3/3/2018
I would recommend terminix. They have been great. They come in and for a great job and actually listen to Mr. Not very many companies out there like that anymore. The service people are friendly and very polite . I would recommend them highly.

C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

Terri M
3/2/2018
Very nice prompt & professional

C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

S
steve
3/2/2018
The family that lived in this home before me used terminex and now I own the home and together terminex has serviced this residence for almost 25 years and the experience has been terrific. No problems what so ever. Only the termites have the problem.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.


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