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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

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Greg H
3/1/2018
Terminix techs are friendly and very respectful of my family and home. Seems to be thorough inspection.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your experience!

Ivelisse G
3/1/2018
The staff is courteous and very professional. The technician that comes to our house is great and makes sure that our concerns are addressed.

C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your experience!

Omar M
3/1/2018
I have been a customer of Terminix since October 2003 upon purchasing our home. I highly recommend them, they have knowledgeable technicians who can answer your questions and concerns.

C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your experience!

Daniel G
3/1/2018
I've used Terminix for all my homes since living in Hawaii in 1990's. Most professional pest control company in the USA

C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your experience!

Laura G
3/1/2018
Always responsive and reliable

C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your experience!

Virginia M
2/28/2018
They do not call back. They do not respond to emails. People at call center are excellent, however after that it is all down hill. Agents in the field are impossible to reach. I have been waiting for 10 days for a return call promised to be in 24 hrs. How do you get this lack of service elevated to company operations that could correct the problems?

C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for contacting Terminix Social Media Department. After reviewing your e-mail, we have found that more information is needed to assist. Please send an e-mail socialsupport@terminix.com.and we will make sure that your concerns are address promptly. We will await your response. Thank you again,

N
Nelda
2/28/2018
Very professional. Arrived on time and went to work.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your experience!

D
daniel
2/28/2018
have been with company for a long time and they have been doing a excellent job. just wish they would get an app so i can view my account and info on an app instead of the web.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your experience!

Joseph A
2/27/2018
Terminx technicians are friendly and professional. They are very thorough and conscientious. I trust my home to Terminix.

C. C  
Official Response

Company Rep of Terminix® Pest Control
We enjoy reading about the excellent service our technicians perform. Thank you for the feedback and for being a Terminix customer.

L
Lacey
2/27/2018
I had a 3 month plan with terminix. I paid a one time price and they would come out however many times I needed them. Good news- my pest problem did go away and the man who came out was very nice and gave me so many pointers. I had them come out about 3-4 times. Bad news- calling to get them out was hard at times. The deal breaker was I signed up for the 3 month plan on Feb 27th so, like any other normal person would think, I thought May 27th was my end date. Fast forward some, I knew my plan was fixing to end so around May 18th I had them come out one last time. A little while later I got a bill for $140 (ish) I called and said I had the 3 month plan and the lady told me that it starts... Read More

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for contacting Terminix Social Media Department. After reviewing your concern, we have found that more information is needed to assist. Please send an e-mail socialsupport@terminix.com.


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