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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

Loading Reviews ...
George M
12/29/2017
Terminix Reps are 'on the ball'. They are polite and friendly and deal with the problem quickly and efficiently. I'm sure that the mice see the van pull into my drive and pack their suitcases and leave immediately!

C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your experience!

M
Mike
12/28/2017
We count on them to keep our home a great place to live. We get a quick response when the local service people hear about our problems.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your experience!

S
Stephanie H
12/28/2017
I can always count on Terminix staff to be professional, courteous, and responsive to any concerns or pest problems. I've been a Terminix customer for years and would highly recommend them.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your experience!

S
Scott
12/27/2017
We had substantial damage by Termites this year and Kenny and his contractor have done a fantastic job on repairing the damage and putting everything back as if it had never happened. Great Folks

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your experience!

Yvonne H
12/27/2017
I have been a Terminix customer for many years & have always been totally satisfied with their services, technicians & consideration the company has always shown me.

K. O  
Official Response

Company Rep of Terminix® Pest Control
Thank you for your feedback and for allowing Terminix to treat your home. .

Laura C
12/26/2017
Our technicians are great, they are so helpful and address any issues if they may arise.

K. O  
Official Response

Company Rep of Terminix® Pest Control
Thank you for choosing Terminix.

A
Albert C
12/26/2017
Terminix has been a trustworthy, knowledgeable, and reliable partner in pest and termite control. We truly appreciate the level of service and commitment.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your experience!

Simonnenrandy B
12/26/2017
Very friendly and helpful

K. O  
Official Response

Company Rep of Terminix® Pest Control
Thank you for taking the time to share your experience with Terminix. If you require additional assistance, please send an e-mail to Socialsupport@terminix.com listing your full-service address, a phone number associated with the account number so we can assist you further.

Janet S
12/25/2017
They call the day before to remind me to put the dog out. Very helpful.

K. O  
Official Response

Company Rep of Terminix® Pest Control
Thank you for your feedback and for allowing us to treat your home for you.

T
Tom W
12/25/2017
Everything went fine, No complaints from here

K
K. O  
Official Response

Company Rep of Terminix® Pest Control
Thank you for allowing us to service your property for you.


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