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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

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Penny H
4/27/2017
Terminix has done wonders in get rid of my roaches. I'm very pleased with them coming out to my house. I see no more roaches for now.

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Official Response

Company Rep of Terminix® Pest Control
Thanks for sharing this great experience, Penny! Have a beautiful day! - Lena

Pam S
4/26/2017
Easy to work with. My technician Dave was always on time, did his job efficiently.... My dog loved him!

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Official Response

Company Rep of Terminix® Pest Control
Thanks for sharing this happy news with us! Have a great day, Pam!

J
Joan B
4/22/2017
I have been a customer of Terminex for a long time. Starting with Theodore Peeples and now younger, newer technicians who are wonderful in terms of knowing how to keep bugs/termites etc. out safely with excellent customer service by Philip and his manager!! The technicians are helpful, knowledgeable, professional and courteous!!!

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Official Response

Company Rep of Terminix® Pest Control
Joan, Thank you for sharing your comments regarding a member of the Terminix team.

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Beverly N
4/22/2017
They always have their servicemen call ahead of time to let me know when they will come and a time frame when they will arrive. They will ring to let me know they are here and will leave the paperwork either at the door or in my box. If there is a problem they will let me know or if I want more done they will proceed.

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Official Response

Company Rep of Terminix® Pest Control
Thanks for sharing this great experience, Beverly! Have a beautiful day!-Lena

J
Jerry
4/21/2017
When my previous Exterminator closed up shop. I tried to do it myself. The "Over the counter" chemicals just seem to aggrivate the spiders. Long story short my wife was bitten by a brown recluse. So we called the professionals. Terminex was able to come out quickly and treat the house. We set up a cost effective treatment plan with them. They send us appointment reminders via email and helpful hints on staying insect free. Also if there are unique issues such as a rogue field mouse ending up in the stoves vent hood they will come out and handle them. All in all a good experience with them.

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Official Response

Company Rep of Terminix® Pest Control
Thank you for sharing your Terminix experience! Please do not hesitate to contact us should you need additional assistance at 1-844-251-2164. Thank you!- Lena

J
Jim a
4/18/2017
Company was quick to show up for first treatment, but they have canceled last 2 appts with excuses as they didn't have me scheduled for date THEY gave me and they can't make it due to a meeting. Supposed to call back within 24 hrs to reschedule, but never got call. Poorly run and company to avoid. But the one time they did manage to show up, the inspector was very thorough and friendly and the pesticide they applied did eliminate most of ants I had. Apparently they don't want repeat business and must be reason they charge more for initial visit.

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Official Response

Company Rep of Terminix® Pest Control
Jim, I appreciate you bringing this to our attention so that we can deal with this immediately. Could you please send me an email with your account information at socialsupport@terminix.com.? I would like to review your account and reach out to management. - Lena

B
Byron &
4/14/2017
The highest recommendation we can give - we have no ants, no roaches, no spiders, no pests of any kind, no wasps' nests inside OR outside our house in all the living areas...our pool, our covered patio, our hammock, our trampoline, our front porch!!!! Sometimes, after wet weather, we may have ants in the house or a spider or two, but Terminix will come immediately, at no extra charge(!), to spray inside where we have the problem. Their system works so well, however, we haven't had them spray inside for months and months! We highly recommend Terminix for YOUR pest control needs!!!

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Official Response

Company Rep of Terminix® Pest Control
Byron, Thank you for sharing your Terminix experience! Please do not hesitate to contact us should you need additional assistance at 1-844-251-2164. Thank you! -Lena

J
John R
4/14/2017
We love our technician. He does a great and thorough job.

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C. C  
Official Response

Company Rep of Terminix® Pest Control
John, We're glad to hear you ar satisfied with your assign technician. - Lena

J
Juanita M
4/13/2017
If you are looking for a company that cares, goes the extra mile and will even save you money then Terminix is for you. I could not be more pleased with the service that I have received over the years, I would not use anyone else. I would recommend to my family, friends with no hesitation.

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C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for posting your experience on Consumersadvocat.org. I would like to address this matter further. Please send an e-mail to Socialmediasupport@terminix.com. Listing your full-service address, the phone number associated with the account # and you’re review. I apologize for any inconveniences you may have experienced. Thank you,

G
George a
4/12/2017
Terminix is a good company. They take care of the pest problems and their employees are friendly, helpful and professionals. We have used them for about 15 yrs.

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Official Response

Company Rep of Terminix® Pest Control
We love hearing stories like this, George and Delia! Thank you for your kind words! - Lena


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