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Embrace Pet Insurance Review

258 Customer Comments & Reviews - see all comments
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Embrace Pet Insurance Agency LLC is a pet insurance provider based in Cleveland Ohio that sells policies for dogs and cats. They were founded in 2003 and are underwritten by American Modern Home Insurance Company.

Embrace has an A+ rating with the BBB, consistently positive online reviews, and is known for broad coverage and fast payouts.
 
VIEW RATES

How is Embrace rated?

Breakdown

4.5/5
Coverage
4.5/5
Cost
4.5/5
Extras

Overall Rating: 4.4 / 5 (Excellent)

Embrace gets good marks from us mainly on the strength of customer satisfaction.

Even though plans are a little on the pricier side, and unlimited coverage is not an option, customer feedback is among the most positive.

Also, Embrace offers standard coverage of many conditions and treatments not offered at all by most plans. These include behavioral therapy and prosthetics.

Embrace Coverage

Coverage - 4.5 / 5

Embrace sets itself apart from the pack in coverage because, in addition to providing for usual accidents and illnesses, the company also covers various items not traditionally offered under other companies' standard plans.

These include prosthetic limbs, behavioral therapy, and alternative treatments. Embrace also offers prescription drug coverage and a wellness plan at an additional cost.

As with all pet insurance plans, Embrace will not cover pre-existing conditions if they were apparent before the policy purchase.
Pets Covered
Dogs
Cats
Coverage Types
Medical
Wellness
Vet Selection
Unrestricted
Out-of-State Coverage
Yes
Commercial Pets Covered

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental
  • Dental Illness

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Alternative Care
  • Behavioral Therapy
  • Prosthetics & Mobility Aids

Benefit Limits

Benefit Limits - 4.5 / 5

Embrace's annual maximum is also customizable, although the highest limit is lower than some other companies, and they do not offer unlimited coverage.

The lowest limit is $5000, while the highest is $15,000. This refers to the maximum they will pay for all incidents and procedures for the entire year.

If your pet requires multiple, serious procedures, or cutting edge treatment, it's possible this can be a limiting factor.
Benefit Limit Types
Annual
Annual Benefit Maximum
$15,000

Reimbursement & Deductibles

Reimbursement - 4.5 / 5

Embrace's policies are among the most customizable when compared to other companies. This includes the reimbursement model as well.

Embrace will cover anywhere from 65% to 90% of your actual vet bill. Choosing a lower reimbursement percentage will translate into lower premiums.
Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
65%
Maximum Percent Reimbursement
90%

Deductibles - 4.5 / 5

Embrace offers deductible options that tend to be on the more flexible side as compared to other players.

The company enables their customers to choose annual deductibles of $100, $200, $300, $500 and $1000. They also offer a program called Healthy Pet Deductible.

Every year you do not receive reimbursement from a claim, your deductible will decrease by $50.
Deductible Type
Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$1,000

Pricing: How much does Embrace cost?

Cost - 4.5 / 5

Embrace's policies are slightly higher priced when compared to other companies. But you can get a budget conscious plan by choosing the low annual limit and higher deductible.

Starting Monthly Premiums

Dog: Sample Monthly Premium, 1 year old male Golden Retriever in zip code 92683
$13.04
Cat: Sample Monthly Premium, 1 year old male American Shorthair in zip code 92683
$8.98
Rate Details: Annual Deductible: $1,000 Benefits Cap: $5,000 Reimbursement Model: 70% of Actual Cost
Available Discounts: Discounts vary by state. Discount options include, but are not limited to, a multiple pet discount of 5-10%, military discount of 5%, spay/neuter discount of 5%, annual payment discount of 5%, paying via bank account discount of 5%, and PenHIP discount of 5% (if score is 0.3 or lower).

Enrollment & Waiting Periods

Enrollment - 4 / 5

Embrace's waiting periods are pretty much standard when compared to other companies.

For accidents and illnesses, the waiting period is 14 days. However, in some states, the waiting period for accidents is only 48 hours or two days.

There is an additional six month waiting period for dogs for orthopedic conditions, but there is an option to have this reduced to as little as 14 days.

Embrace will not allow pets older than 14 to enroll in illness coverage, which some other plans do.
Min Enrollment Age
6 weeks
Max Enrollment Age
14 years
Illnesses Waiting Period
14 days
Free Look Period
30 days

Claims & Service

Extras - 4.5 / 5

Embrace has some of the best feedback we've seen when it comes to customer service.

The majority of online reviews mirror generally positive experiences. To make a claim you must fill out the claim form that was included with the enrollment email.

You can also download the form on the website or have it mailed to you. The form must be filled out by a veterinary staff member. Include all relevant invoices and receipts and fax or email them all to the company.

Embrace offers direct deposit to get you the reimbursement as quickly as possible. Furthermore, beginning recently, claim forms can now also uploaded through MyEmbrace, the company's online customer account.
Claim Form
Mail
Email
Fax
Online Portal

Contact & Additional Information

Homepage URL
http://www.embracepetinsurance.com
Headquarters Address
4530 Richmond Road, Cleveland, OH, 44128
Mailing Address
PO Box 22188, Beachwood, OH, 44122
Year Founded
2003
What We’re Hearing From Our Readers
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Customer Comments

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Marty E

10/30/2017
My claim was handled quickly and professionally. The communication was excellent. Not everything was paid, but I expected that per the terms of the policy. I am very pleased with how my claim was handled.
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Selena L

10/22/2017
If you have had prior insurance and has incidents before joining embrace, beware. My pup has gone to his vet and an emergency ER for vomiting over the course of a year and a half, wit ASPCA as his coverage provider. ASPCA was covering a little but after some research I thought embrace would be a good fit, however, what embrace doesn't tell you is that if you had prior issues they count those as a temporary pre-existing condition and require the dog to be clear of any signs of it for a whole year. My dog 1st had skin abrasions on his feet in the past from rough pavement and when he had his recent issue of a foot cyst,they claimed that since he had a foot issue before that it was related.... Read More
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C
Chris

10/22/2017
They seem to care and do things right. Only problem is: it takes them a long time. It has been 12 days since I submitted claim and no resolution or check yet.
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Trish N

10/21/2017
My beloved kitty, Madden, recently passed after a sudden onset of cancer. Though Madden graced my life for only a year and a half, he was my best friend. All of the Embrace staff who assisted me during this dufficult time were extremely helpful, courteous and professional. They were very gracious and processed my claims very quickly. I highly recommend Embrace Pet Insurance to anyone either considering pet adoption or who already has a best friend. My deepest gratitude to all the great people at Embrace Pet Insurance!
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Karen B

10/17/2017
You handle and process claims in a consistent and timely manner. I just wish you had direct pay to a vet that was quicker because I had a large claim and had to find the money up front. In a time of emotional distress direct pay would take away that burden.
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Sandi R

10/9/2017
I have been very pleased with my experience as an Embrace customer. There has been a quick turnaround time on all the claims I have submitted, and the one time I needed to appeal something it was taken care of in a timely manner also. All of the staff members I have spoken to have been friendly and knowledgeable. I can't say enough good things about Embrace and recommend them to all my friends who are looking for pet insurance.
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Elissa D

10/8/2017
When I first got Fargo 8.5 years ago I started with another company for him find my two cats. Every single claim I put in was denied. I switched after 1 year to Embrace. Fortunately, until now, I only had to make one small claim for a yeast infection in his ears. Now he has diabetes. Embrace has paid promptly for his tests and medications. The customer service has been pleasant and efficient. I couldn't ask for more from a pet insurance company.
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Christene T

10/6/2017
Prompt reimbursement of claim! First one I've filed since having policy for six years.
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J
Judith

10/5/2017
I purchased a policy for our adopted 6 month old Golden who recently passed at age 8 due to cancer. This was his second bout with cancer and in both situations Embrace was a great company to serve our insurance needs. They covered everything our policy promised with no hassles. In fact, they were responsive and helpful during a very difficult time. The online claims process is easy to use. I will buy another policy from them when we become pet owners again.
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S
samuel p

9/19/2017
Excellent Service and Quick payout, Best available Coverage and premium cost when compare to other big insurance carriers Embrace beat them all. They also offer the option to cover pet wellness cost. Highly recommend Embrace.
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