Healthy Paws Pet Insurance Review
3,292 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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3292 Customer Comments & Reviews
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We have had healthy paws insurance for our dog since we first adopted him 7 years ago. Our poor little guy has had several major health issues in the past couple years and healthy paws has been awesome in terms of their coverage, their customer service, and the ease of filing claims. We are especially grateful that there are no lifetime caps on coverage of chronic conditions. Healthy paws has saved us thousands of dollars, and, more importantly, we are able to give our dog the care he needs without having to weigh the expense of care against his quality of life. Really thrilled with this company.
We switched to Healthy Paws Insurance from Trupanion because they were not reimbursing any of our vet bills due to the fact that they have a per incident deductible. Healthy paws has an option for a low yearly deductible. Once it is paid, Healthy Paws will cover a considerable amount, easing the stress and tension that comes with unexpected emergencies. As two Frenchbulldog owners, we always anticipate health issues. Our dogs are our children. So it is comforting to know that Healthy Paws has our back during unexpected surprises!
I have had a wonderful experience with healthy paws. My dog had to undergo a huge operation and Healthy paws was there for me and my dog all the way.
I'm not sure if I could give Healthy Paws as many accolades as they deserve.
We purchased a Healthy Paws due to the fact that they had no annual cap, And based on other reviews. Never in our wildest dreams did I think we would have to use Healthy Paws for our seven month old puppy. Our seven-month-old puppy was in critical care for three weeks, and healthy paws customer service representatives went out of their way to make everything as easy as possible for me. The representatives ended up having direct contact with the hospital, and making sure everything went smoothly.
If it were not for this insurance , I do not know how we would have paid for this.
Thank you so much.
Our Saint Bernard suffered a heat stroke in mid August. We were lucky we had Healthy Paws insurance. Without it, we would not had been able to pay all of the expenses associated with her treatment. All you have to do to submit a claim is go online or use their app, upload the receipts and records what was done, and medical history. After submitting all of the paperwork, it took only about 2 weeks to get the reimbursement into our account via direct deposit. We had a few questions through out this process and always got answers via phone- loved the customer service. I highly recommend this insurance.
My experience with Healthy Paws has been outstanding and I highly recommend them! Their app is super easy to use and everyone I have spoken to there has been helpful and friendly. Most importantly though, they have provided a very reliable service. I did a lot of research before selecting an insurance company and I am so pleased that I selected Healthy Paws. My older dog has had significant medical issues over the past two years and having Healthy Paws insurance has allowed us access to medical care that has extended and improved the quality of her life. I wanted pet insurance for peace of mind, so that if something comes up I can take care of my dog without financial concerns. Healthy... Read More
Our cat had a broken bone and we are so thankful we got Healthy Paws because it wasn't cheap. They are a life saver!
The plans and coverage is on par with others, I selected them thinking that they specialize in pet insurance. The paper work takes time, and the fact they don't cover the veterinary fee exam is terrible. I purchased a 70% coverage policy spent $1000 on 5 visits, with a $250 I have yet to see a reimbursement.
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Jason - We do our best to be transparent throughout our website, during the enrollment process and in the policy documents available to each client in their online Healthy Paws account regarding the limited exclusions of our policy. Those exclusions are pre-existing conditions, preventative/routine care and the office visit fee. Anyone visiting our website can see this information on our “Benefits, Coverage and Exclusions” page. By making the office visit fee (vet exam, emergency exam, recheck or consultation) part of the pet parent's financial responsibility, it allows us to offer a complete accident and illness plan at an affordable monthly premium. Our policyholders value comprehensive accident/illness coverage and unlimited benefits at reasonable rates, which is why they choose to assume the responsibility of paying for those costs. The two claims you have filed with us for your pet have been covered based on the deductible and reimbursement level you chose at enrollment.
In regards to paperwork for filing a claim, you’re probably speaking to our need for your pet’s medical records. All claim decisions are based off of your pet’s medical records and the signs/symptoms that are noted by your veterinarian. Most pet insurance companies including Healthy Paws use a pet's medical records and notes written by the attending veterinarian to determine if there are any pre-existing conditions which would keep us from approving a claim. We request these records when an initial claim is filed for a pet. After receiving those medical records, a client can use our phone app to snap a picture of their invoice for any future claim and submit it - no other paperwork necessary!
I switched to Healthy Paws from another pet insurance company I was happy with (they increased my deductible from $50/mo to $100/mo- I expecte yearly increases, but a 100% increase was not acceptable to me). A few months later, my dog developed a malignant mass on his leg. After the initial submission of veterinary paperwork and his medical history, HealthyPaws began paying on the claim(s). Their remibursement process is fast, averaging 3-5 days. They paid over $7,500 in claims in the first month of treatment and have continued to pay on all of our oncology follow ups, etc.
First off, the policy is incredibly inclusive and the logistics of filing a claim couldn't be easier. It's hard trying to find coverage for a large dog (Great Dane) and healthy paws provided just that...and kept it affordable. When my dog tore his crucial ligament, the folks at healthy paws were understanding and went out of their way to make the entire process simple. What could have been a few thousand dollars worth of headaches turned into a relatively painless ordeal. I've recommended healthy paws to everyone I know without any reservations.
Top Rated
Our Partner
- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days
