Healthy Paws Pet Insurance Review
3,292 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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3292 Customer Comments & Reviews
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I have had Lilly, my Miniature Schnauzer, insured with Healthy Paws since 2014. I must say, I am EXTREMELY pleased. I did not have to use the coverage until June-Aug of 2017, and boy am I glad I had it!! Lilly had to have a series of tests, x-rays and ultrasounds; and subsequently, surgery to remove 2 bladder stones. She will also have to have periodic tests to keep an eye on her heart. All of this resulted in 8 claims, which were processed and paid surprisingly fast! The claim filing system is very simple and the customer service is outstanding. They answer emails quickly and you can always get them on the phone. They even emailed to ask about Lilly after her... Read More
I can't say enough good things about Healthy Paws. My sweet dog - a 5 year old Bichon - was very ill and it was recommended by my vet that he be seen by internal veterinary specialists. He was hospitalized basically in an ICU unit and he ultimately needed surgery. He nearly didn't make it, but with their intensive expert care he is now home and doing well. This MAJOR cost for his care was entirely paid for by Healthy Paws less my 10% deductible. I took out this pet insurance policy when he was a small puppy before he had any medical issues, and I am so glad that I did. I highly recommend them.
We have had this insurance for almost a year and I really expected more from them , I don't think they care about you or your problems,the last time that I needed their services I sent them a claim an no-one contacted me, no one told me how long was going to take. Not even an email, after 10 days I sent an email to customer service, just then they told me the my claim had been given to one representative and he will be in contact with me, giving me all the updates ,but I never receive anything no one cared about my claim ,after I contacted them again 10 days after that they processed my claim,I was expecting more from them for all the good reviews but I think it was just bad look for me,... Read More
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Cesar,
We apologize for the delay in processing your claims and appreciate you reaching out to us in regards to your issue. The summer months tend to be much busier for pet insurance, as more people take time off and get out and about with their pets. There are also many more seasonal conditions that can mean illnesses and injuries. Due to our clients submitting a higher amount of claims for sick or injured pets, our processing time has taken a bit longer. Rest assured, we have been working hard to process claims in the order that we receive them. We hope your pet is feeling better!
We initially went with Healthy Paws because it is a dog-owner foundation. Since we signed up in March, 2014 'Teddy' has had two knee surgeries, ($9,000). As most of us know we have to pay the surgeon before the surgery is done. We were able to pay this with a credit card, and were able to 'float' until the credit card bill came due. Then we paid the credit card before they came due. This was possible due to fast processing of our claims by Health Paws. We would give Healthy Paws TEN stars!
I would highly recommend healthy paws for pet insurance! Sadly my 10 year old pup was hit by a car. He suffered an incredible amount of trauma. His vet bill was going to be 10k +, which we do not have that kind of money sitting around. Thank goodness we had Healthy Paws, they were so kind & worked with us to do direct pay with the vet so we coukd focus on the recovery of our dog & not stress about the $.
Healthy Paws is an outstandingly reliable pet insurance for the pooch! I was terribly scared when my two year old puppy got pneumonia. I rushed him to the hospital where he stayed for 3 days so he could be under supervised professional care. The final bill came to over $5000. While we were able to pay the bill, it was a huge relief to know that Healthy Paws is there and will reimburse me a good chunk of that change. I cannot say enough good about this service! They deserve an A+ in my book.
I signed up for Healthy Paws for my yellow lab, Jack in February this year when he was 1.5 years old. He was a healthy happy pup but I heard labs tend to have joint problems when they get older and the medical expenses are astonishingly high. So I decided to sign up when he was still young and issue free. Unfortunately, the joint issue happened to Jack much earlier than I expected. He started limping one day in May all of a sudden. After a few vet visits at Banfield, the vet suspected it was a torn CCL. I researched online for orthopedic surgeons for pets in California and was willing to travel far to get Jack the best treatment. I came across Veterinary Surgical Specialists in Tustin... Read More
Our dog, Lala, had a serious accident at the end of July. Healthy Paws has been wonderful in supporting us since the accident: they have been very kind and helpful over the phone and have met all their responsibilities as detailed in our policy with no hassle whatsoever. They have saved us thousands of dollars and immeasurable stress and have made it easy to get our dog the best care. They even sent us a hand-signed card with notes from people throughout the company. We are so grateful to have Healthy Paws Pet Insurance.
I brought Emma (Chihuahua/dachshund) home New Year’s Day 2017 and signed her up for Healthy Paws immediately. I had Healthy Paws for her sister Winnie (Chihuahua) and felt that even though she was a healthy young puppy the two of them together might get into some shenanigans. I was starting to feel like a dope paying for pet insurance for both of them when SURPRISE Emma broke her leg. And not just a straight break like you think of ... She broke her femoral growth plate in half and shattered her knee cap and it splintered off inside of her. Surgery went very well and she had a massive incision on her tiny back leg and but no cast. I felt like I was going to break her during the healing... Read More
I've had Healthy Paws for 4 years now, and my poor dog has needed it every year. Thank goodness for this insurance! They are no hassle and prompt in paying. Just download the app, snap a pic of the bill and hit submit. That's it, then wait for the check in the mail. The rates do go up each year, but for what they have had to payout, other carriers may have dropped us. Healthy Paws did not.
Top Rated
Our Partner
- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days
