Healthy Paws Pet Insurance Review
3,292 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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3292 Customer Comments & Reviews
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Poor customer service. THE PLANS DO NOT COVER ANY DENTAL, OTHER THAN ACCIDENT. This is a given that I understood when initially taking out the insurance years ago. Upon calling in to customer service to question if a procedure would be covered, the rep (who couldn't answer the question until the claim is filed) instantly flagged my claim in process, which was for antibiotics. It's been delayed for seven days, and I just received the request for records. Four years of feeding this company monthly premiums and they delay to pay any chance they get. I've had to let all the folks that I referred to Healthy Paws about the current experience and let them know to go else where for... Read More
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Justin,
We’re sorry you were not satisfied with your customer service experience. At Healthy Paws, we don’t flag claims for coverage or denial based off of contact with our clients. We use a pet's medical records and notes written by the attending veterinarian to determine if there are any issues which would keep us from approving a claim. Our claims team member could not make a coverage determination for you over the phone since we did not have the medical records/veterinarian notes from that particular visit. Our claims team has reached out to your veterinarian to get those records so that we can process your claim as quickly as possible
As you stated in your review, we do our best to be transparent throughout our website, during the enrollment process and in the policy documents available to each client in their online Healthy Paws account regarding the limited exclusions of our policy. Those exclusions are pre-existing conditions, preventative/routine care and the office visit fee (veterinary exam fee). Anyone visiting our website can see this information on our “Benefits, Coverage and Exclusions” page. By making preventative care (which includes routine dental care) part of the pet parent's financial responsibility, it allows us to offer a complete accident and illness plan at an affordable monthly premium. Our policyholders value comprehensive coverage and unlimited benefits at reasonable rates, which is why they choose to assume the responsibility of paying for those costs.
In regards to pre-existing conditions, our pet insurance protects you against future conditions, and unfortunately, no pet insurance company can cover pre-existing conditions. At Healthy Paws, identifying a pre-existing condition is simple! If it's an accident, illness or injury and the symptoms didn't occur before enrollment, you're covered!
We sorry your pet is ill and hope he gets better soon!
My dog Mojo scared his mommy quite a bit when he tore his CCL at 3 years old :( He had to to have a very expensive surgery @$4500! We luckily chose the $250 yearly deductible and 90% reimbursement policy with Healthy Paws Insurance. So, we didn't have to worry about making the choice to get him the best care. Healthy Paws processed his claim quickly (within 2 weeks normally) & got us a check back. Thank goodness we had insurance. I am not sure what we would have done without it. Afterwards, they even sent me an email to ask how he was doing after surgery. We appreciate them caring and checking in on him. He is young and strong and recovering like a champ! I am sure in a few weeks he... Read More
Healthy Paws has been great and we would highly recommend it to any pet parent. They've been quick at processing claims so we can feel good about getting our babies the care they need. The app is so simple to use, it makes things so easy. Insurance is so important for our pets and Healthy Paws is a great choice!
Healthy Paws was super responsive and helpful. It's stressful when your pet gets sick, add to that the cost of vet bills, and it's so good to have a reliable pet insurance company who will process your claim without giving you grief. I had a prior bad experience with VPI Pet Insurance so very grateful that I'm with Healthy Paws now. They are also very easy to use.
My cat Artemis had a severe ear infection and needed to go to our regular vet an a specialist multiple times. Healthy Paws has been great and I appreciate all of the help I have received. They not only made the initial claim process easy and intuitive, but their customer service was beyond reproach. They made my billing with the specialist easy through the use of a direct pay arrangement and were courteous, prompt and friendly in both their emails and phone conversations. The biggest reason for me to write this review is for their stellar customer service. They not only made the process easy, but also took the time to follow up after the procedure was done. Their kind email sealed... Read More
Healthy Paws has even fantastic, quick to accept claims and reimburse even quicker. Their customer support is super helpful and even followed up post surgery to check in on our dog!
It is unusual for an online organization to convey a sense of personal connection with their customers. That is what Healthy Paws does. Their first concern is about my dog's health. When the hospital sent in the bill, two days later I received a notice from Healthy Paws that a check was in the mail. Not only are they extremely efficient, they genuinely care about the pets they serve. Two weeks later I received an email asking how Tiger was doing and hoping all was well. Not necessary but very much appreciated that they hadn't just paid the bill and closed the file. Last year on vacation out of state, an emergency visit was paid equally as quickly. It's reassuring to know they are there for... Read More
My 2yr old French Bulldog recently had surgery for intestinal blockage. My wife and I are both very impressed with how fast our claim was processed with very little work on our end. About two years ago my other dog had an emergency surgery, from that point on we knew we had to get covered. I am so glad we chose Healthy Paws.
Let me make this short and sweet. Don't waste your time trying to compare insurance companies. Healthy Paws is incredible. Run, don't walk to your telephone or computer and sign up!!
We have all three of our dogs covered with Healthy Paws. Customer service is beyond good. The process to submit claims is intuitive and easy. Our lab-mix has had both his ACLs repaired. Each time Healthy Paws not only covered the procedures and reimbursed within a week, but the staff reached out and followed up to see how he was doing after the surgery. I have recommended Healthy Paws to many of my friends and associates because this company cares!
Top Rated
Our Partner
- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days
