Healthy Paws Pet Insurance Review
3,291 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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3291 Customer Comments & Reviews
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My GSP ended up getting sick, which turned out to be a fungal infection. Many expensive tests later we have these results. We are still waiting on a treatment plan and Healthy Paws has been right there with us. Pets are family and you only want to provide them with the best medical care. With Healthy Paws I can do that.
When you get pet insurance you pray that you will never have to use it. But I can't tell you how thankful I am for Healthy Paws. It makes a very stressful situation a little less stressful.
Wonderful company. I received an email on my claim the next day and a reimbursement check for my pets surgery within just a few days. All I can say is they're awsome.
This is the worst pet insurance experience I have ever had. I have owned 4 dogs, 3 of them have been insured (2 through a different insurance plan). With my current dog I decided to try a different insurance plan, and while they offer a great return on your claim good luck getting one approved - I never had a claim approved by them. Healthy Paws insisted that symptoms my dog had previous to her being insured, constituted a pre-existing condition in direct opposition of my Veterinarian who vigorously disagreed that her symptoms had NO diagnoses until after she was insured with them. He stated such in the 2 letters he wrote to them supporting the claim. My Veterinerian called... Read More
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Francine - We are never happy when we have to deny a claim for one of our clients . All claim decisions are based off of your pet’s medical records and the signs/symptoms that are noted by your veterinarian. We use a pet's medical records and notes written by the attending veterinarian to determine if there are any pre-existing conditions which would keep us from approving a claim. Since the signs and symptoms of your pet’s condition were present prior to enrollment, we were unable to provide coverage.
Per your request, we had your denied claim go through our 3rd Party Appeal process. Your pet’s medical records, claim documents & your doctor's letters were provided to and reviewed by a Third Party Veterinarian. The veterinarian is not on our payroll, they are not Healthy Paws employees and we only pay them to review the documentation since it is outside of their regular practice duties. As outlined in our policy, the Third Party Veterinarian determination is final and binding on all parties. In this instance, the Third Party Veterinarian concurred with our determination to deny the claim (their findings of the determination were emailed to you) and unfortunately, the appeal was denied.
We’re sorry to lose you as a client and hope you and your pet stay well.
I have been using Healthy Paws Pet Insurance every since I got my Welsh Corgi as a puppy 4 years ago. We have been very satisfied with their prompt payments of covered benefits and ease of filing claims. Two weeks ago my Corgi had to have Cranial cruciate ligament repair surgery and as always Healthy Paws came through for us with promptness and caring. It gave us peace of mind that we could
give our beloved pet a chance to return to health and happiness. I would highly recommend this company.
My wife and I are so thankful for Healthy Paws. A couple months ago I randomly asked my vet about pet insurance to see if it was even a legit business. I was told that it all depends on the company, but that a few actually paid out on claims. I asked for their best recommendation . . . Healthy Paws. Cut to . . . my lovable genius of a Chihuahua jumps/falls off the top of the sofa when a delivery guy rang the doorbell. We were afraid that she tweaked something. Turns out she fractured her femur in 2 places. (Our dogs are no longer allowed on the sofa.) Two weeks and a day from the incident, we received a check for over $5000 for 80% of the cost of vet bills (2 metal plates, pins,... Read More
Healthy Paws has been fantastic! My New Years resolution was to sign my 2 1/2 year old dog Clyde up for pet insurance. After researching all the options, Healthy Paws definitely stood out as the best! The plans are flexible and absolutely the most reasonably priced. Unfortunately, Clyde injured his leg recently and filing his first claim was super simple! They have a phone app where you can easily upload your receipts and the respond is so quick! Clyde sadly needed surgery but it was a huge relief to know he had insurance. The reimbursement check arrived the mail within a week of his surgery! Best insurance out there by far!
I adopted a miniature poodle mix and had purchased Healthy Paws Pet Insurance. That was in 2015. March 2017 she ended up in Pet Emergency & Specialty Center of Marin and her bill for the first week was well over $23,000. I was waiting for bad news. I thought for sure I hadn't had the insurance long enough to cover over a 23,000 dollar bill. I spoke with Healthy Paws Customer Service and they were amazing. I wanted to find out if I could have the hospital process one week of care so I can get reimbursed to free up cards for her second week of recovery from a major surgery. The representative (Shelly) was so cooperative and said not only can they do that but they can work with the... Read More
Healthy Paws was there when we needed it! Our yellow lab Sara ruptured her right cranial cruciate ligament (ACL in humans), and required surgery. The surgery required was an Arthroscopic assisted Arthrex TightRope repair. Without question, it would have been extremely difficult for us to afford the surgery had it not been for Healthy Paws Pet Insurance!!! Healthy Paws stepped right up with no questions asked and Sara is now recovering looking forward to a summer filled with fun with the family!
Buying pet insurance through Healthy Paws was a very smart decision. People buy health insurance, fire insurance, auto insurance, yet often don't buy pet insurance and then wish they had!
Over the last couple of days the Howard Family almost lost our dog. Our dog was hit by a car. Our dog just turn 2. We where informed by our Veterinarian to purchase dog insurance when we got her as a puppy. I did my research and located Healthy Paws Pet insurance. Without this insurance, I would not be able to snuggle with my puppy today. Who is making a wonderful recovery from this traumatic event. During this time of crisis I was able to make quick decisions and not have to think about the financial aspect of what was going on as I knew our dog was covered at 90% . I was able to proceed without stress and make the decisions that ultimately saved our puppy's life. I will be... Read More
We love our Healthy Paws insurance. We have had a lot of bills related to pain management and imaging services lately that we could NEVER have afforded without it. Our puppy is now on a course of treatment to alleviate all of his severe suffering and should be a happy dog again soon. You have customers for life, and we tell everyone how important our pet insurance has been in these difficult past few months, and that it's one of the best investments we've every made (better ROI than my 401k!). You've definitely saved our young puppy a lot of pain and possibly even his life. We are very thankful for our Healthy Paws insurance.
Top Rated
Our Partner
- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days
