Healthy Paws Pet Insurance Review
3,335 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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3335 Customer Comments & Reviews
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Healthy Paws Pet Insurance is by far the best insurance company I have had the pleasure of working with. First and foremost, they are much less expensive on a monthly basis than the competitors. But it is the no hassle customer service that is amazing. Within 3 days of filing the claim, the reimbursement checks were at my house. Most important however, they cared enough to follow up and ask about how my dog did post procedure and if everything was alright. I refer all my friends, family and clients who are pet owners to Healthy Paws.
I purchased this insurance for my puppy when I brought her home from the breeder. I just received notice that since it is my one-year "anniversary" with the company, To thank me for being a customer, they increased the premium from $28 a month to $32 a month. I've never heard of insurance that increases each year, but there you go. I can only imagine what my rate would be by the time my puppy is six or seven years old. I did a lot of research before selecting Healthy Paws. Never did I see anything about an annual rate increase. I will NOT be renewing and I am going to make sure the friend I got to go with this insurance cancels her policy, too. I know that losing two customers... Read More
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Jeannine,
Over the life of a pet, all pet insurance companies will raise rates to keep up with the rapidly rising costs of veterinary care. Recently, several pet insurance companies subjected their policyholders to very significant rate increases, making it very difficult to budget. Healthy Paws factors the expected increase in the cost of veterinary care into your rates so that annual premium increases are small and manageable. These annual increases provide you the opportunity to offer your pet the best medical and diagnostic options available today. Rest assured that your rates will never increase due to your filing claims.
After paying out-of-pocket for knee surgery on a 1-year-old cat, my wife and I determined it would be a good idea to get pet insurance for our little guy. We talked with our vet and read reviews online, and the same 4-5 providers kept coming up. After scouring reviews and running some projected numbers, we decided to go with Healthy Paws. Flash forward about two years later, and Carl needs the same surgery on his *other* knee. Having never submitted any claims before, we were nervous about the process. We didn't know how quickly everything would be processed, how much would be excluded, and what the experience would be. I'm happy to say that we could not be more thrilled by our... Read More
We have never had pet insurance with any of our other dogs. This was a first at the insistence of our pet sitter. So thankful because Bella who is 1 1/2 years old had to have major leg surgery and the cost was appx 5,300.00! Far beyond what we could afford. Healthy paws made the experience easy and every time I called they were so very kind. Not only that but I literally took a picture of the vet invoice and 4 days later, with no questions asked, we had approval for a Healthy Paws payment of 90% of the bill. Thankful just does not seem like a strong enough word!
I cannot say enough great things about Healthy Paws. My Frenchie Pork Chop was throwing up all night and my regular vet did not have any openings on a Saturday. I had to take him to an emergency facility where they found an intestinal blockage and he needed surgery right away. Before agreeing to any payment with the facility, I called Healthy Paws to make sure the items the vet was quoting me were in fact covered under my plan. Healthy Paws was able to reassure me that my claim would be covered so that I could proceed with Pork Chop's care quickly. I am happy to say that he is now on the mend, and I submitted my claim to Healthy Paws and within hours I was notified that everything was... Read More
My wife and I love your organization. Your compassion, professionalism and sincerity is greatly appreciated. Xena is recovering nicely thank God, it was unfortunate that she had to have a second surgery. Thank you again for providing excellent customer service and great pet insurance.
Healthy paws pet insurance is the absolute best insurance company I've ever had the pleasure of working with. My 7 month old yellow lab had to have emergency surgery and not only was making a claim extremely easy (they have an easy to use app for your phone) but we received a reimbursement check within 10 days! They were even kind enough to inquire about my pets recovery and health. I could not be happier with Healthy Paws insurance and will be recommending them to every pet owner I know! Thank you healthy paws!
Healthy Paws is hands down the best pet insurance company in existence! They couldn't be any better. This is coming from someone who works in the insurance industry herself, so I know what good insurance looks like. Healthy Paws is the most affordable and has the best coverage. I only pay $16 a month per kitten. With other companies I did price quotes on, It would have been $40 a month per kitten. Best of all, Healthy Paws recently made a very traumatic night, not quite so traumatic. My little boy, Phillip, spiked a 106 degree fever. I bawled my eyes out in the vet's arms, I couldn't eat, I couldn't sleep. The one bright spot in that horrible night was knowing that I would be partially... Read More
After extensive research, we selected Healthy Paws pet insurance in June for our two new Goldendoodle puppies. In early July, our 18 week old, Ziggy, swallowed a rock from our backyard which required major surgery to remove. He was in intensive care for three days. Needless to say, this was a very traumatic and expensive experience for all of us. We feel so happy that we chose Healthy Paws. They processed our claim and mailed our check within days after the vet paperwork was submitted. The process was simple - all online. The customer service staff at Healthy Paws is awesome! I received an email at the end of July inquiring about Ziggy's recovery. I didn't expect that - an insurance... Read More
I have had Healthy Paws pet insurance for the past two years and have always had a great experience with them. The monthly cost is very affordable. After my dog was hit by a car, she had almost $5000 in medical bills and Healthy Paws had amazing customer service when I called regarding my claims and I was reimbursed in a timely fashion. My dog has almost fully recovered and I feel at ease knowing that Healthy Paws will be there in case something else ever happens to her.
Top Rated
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Rated "Best Choice Overall" by Mashable
- No Maximum Annual or Lifetime Payouts
- No Enrollment or Administrative Fees
- Most Claims are Processed in 2 Days
- Trusted by More than 625,000 Parents
