Healthy Paws Pet Insurance Review
3,291 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Healthy Paws Pet Insurance
3291 Customer Comments & Reviews
Loading Reviews ...
Having a good pet insurance is worth the investment for your pet. All the costs of Emergency room visit, IV fluids, x-rays, medications, hospital care, surgery add up very quickly. I appreciate Healthy Paws pet insurance for reviewing the claims in a timely manner and sending the reimbursement check so quickly.
Healthy Paws has been an essential component of our healthcare. The puppy we adopted in 2018 has had multiple health problems and Healthy Paws has responded quickly and with care. It was the best thing we could have done for our pet.
I have my dog on this insurance for about four years now. I’ve filed numerous claims. And have not received a single penny back. They keep telling me that I am missing documents but I uploaded everything I got from my vet. Medical records, itemized vet visits with date, procedures done, and invoice amount, as well as each invoice. But they still claim I am missing something. They even got all the paperwork from my vet directly. And when I went to upload documents to each claim i filed, it wouldn’t let me. So I filed again as the first claim wasn’t going through and was denied until i produce documents. I HAVE NO CLUE WHAT ELSE I NEED TO POST. i feel like i am getting the run around. I am... Read More
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
We truly appreciate you being part of the Healthy Paws family over the years and sorry for your frustration during the processing of your claims. As per the policy we do require medical records for all enrolled pets in order to process claims. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing and you will never have to submit full records again. In the future, if we do need clarification for a specific claim, we may simply request the date of service exam notes for that visit. We appreciate your efforts in providing those records to us, but are still missing some vital information. Our customer care team has sent an email detailing what is still needed. They have reached out on your behalf to get the necessary records. Once received we can continue to process your claims.
We can't say enough about Health Paws! Thank you so much for helping us with our Macie Grace. It was a very scary time and we were really worried me might lose her. My wife and I would like to express our sincere gratitude to all of you at Health Paws. It was extremely stressful and sad going through such a tough time but the one thing we didn't have to worry about is if we could pay for her treatment. Thanks to you all, we felt supported and comforted by the protection you provided us :) And on top of it all, you reached out to see how she is doing. Wonderful!! Everyone we speak with that has your coverage raves about you!! We can certainly see why!! :) Thank you again for all... Read More
The best experience I’ve ever had with an insurance company. They were helpful and paid within days of my submitting the invoice - I highly recommend Healthy Paws.
We've had our pup covered for 11 years and Healthy Paws has always been thorough in their coverage and prompt in their reimbursement. The claims process is easy. Their willingness to cover cancer care has allowed us 2+ extra years with our girl.
Healthy Paws Insurance is great, everything is so easy to use, very fast to submit claims, and fast turnaround and payment of claims. In addition they have excellent and caring customer service. Every time we have submitted a claim for an emergency event, they have reached out asking about the welfare of our pet, it’s just a very kind gesture.
Healthy Paws has been extremely helpful in making sure our dog, Leeloo, has received the best medical care available. Working with them has been great, and the ease of filing a claim with them is unmatched. Unfortunately, Leeloo recently incurred an injury that required several visits to the vet, medication, x-rays, and surgery. Healthy Paws was there to process our claims quickly and follow up with us to check on Leeloo. Having them in our corner has really helped with the financial hardship and stress, which has allowed us to focus on loving Leeloo during her recovery. Lots of puppy hugs and snuggles.
I have trusted Healthy Paws with my pet insurance since I first got my sole dog, Daisy. Pet insurance was a must as a college student with a dog, as funds were tight and my dog has a medical record like a CVS receipt (unreasonably long). Healthy Paws was affordable and always provided quick review, response, and payment of my claims and when living paycheck to paycheck it was a necessity so I could give my dog the care she deserved. Fast forward to this year, Daisy was diagnosed with Cancer and had to have an expensive surgery. Healthy Paws, as usual, provides quick and excellent service during my claims and then personally reaches out to check in on Daisy’s recovery. She is doing... Read More
Healthy Paws was affordable for a few years. We started our pets policy in 2017 for $33 per month. We saw gradual increases at first, then 30% increase, then 50% increase, and this year our policy jumped from $133 per month to $255 per month. We’ve never filed a claim, so we queried Healthy Paws. They informed us premium increases were beyond their control and set by our states insurance regulator (verified this is false). Ultimately, as your pet ages and your likelihood of filing a claim increases, Healthy Paws will no longer want to insure you, so get ready for astronomical increases. A shady business model at best, for old pets
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
We appreciate you being part of the Healthy Paws family since 2017. We understand that no one likes any form of premium increase. Your premium increase is influenced by two primary factors, the increased age of your pet, and the cost of veterinary care services reflected in the claims paid in your specific state. Your premiums have gone up because total claim payments to pet parents, among other things, have increased faster than premiums paid by all pet parents in your state. As a result, the premiums for insurance for all pets in your state needs to be increased so that your insurer can continue to provide this type of insurance. Premiums are determined based on the rates and rating rules filed with, and approved by, each state’s insurance regulator, which reflect the cost of treatment advances in veterinary medicine, and characteristics of the individual pet, in addition to the overall claims experience for the program within the region where the pet resides. We do our best to be transparent regarding annual premium increases by including this information on the "Frequently Asked Questions" page of our website.
Top Rated
Our Partner
- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days
