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Healthy Paws Pet Insurance Review

3,292 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.

Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
 
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How is Healthy Paws rated?

Breakdown

4.5/5
Coverage
4.0/5
Cost
4.0/5
Extras

Overall Rating: 4.4 / 5 (Excellent)

Healthy Paws ranks highly among the pet insurance companies we've reviewed. The company offers a single pet insurance plan with multiple reimbursement options, comprehensive coverage for alternative therapy and no caps of any kind.

Reimbursement is based on the cost of your actual vet bill and there is no limit as to the type of or how many claims you can make for covered conditions. Healthy Paws provides all of this at the same or sometimes lower prices than less comprehensive plans.

Healthy Paws Coverage

Coverage - 4.5 / 5

Compared to other pet insurance providers, Healthy Paws offers the most comprehensive coverage and does so without any caps or limits. Policies cover all accidents and illnesses without restrictions for hereditary or congenital conditions.

The company also includes services like advanced testing, surgeries, hospital stays, and prescription medications, as well as alternative therapies and emergency care.

Healthy Paws does not have a wellness plan, but they will treat canine hip dysplasia if it is not a pre-existing condition.
Pets Covered
Dogs
Cats
Coverage Types
Medical
Vet Selection
Unrestricted
Out-of-State Coverage
Yes
Commercial Pets Covered

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Alternative Care

Benefit Limits

Benefit Limits - 4.5 / 5

Where Healthy Paws really asserts its dominance is in benefit limits. Regardless of the plan you choose, there are no caps on coverage, either annual, lifetime, or per incident.

Generally speaking, other companies offer unlimited benefits as an option available only for their highest level and most expensive plans. This is not the case with Healthy Paws; it is included in their standard price plan.

As long as the condition or treatment is covered under the plan (very few restrictions do apply) there is no limit to what the company will pay to make your animal well.

One Healthy Paws customer reported to us that the company recently paid out over $18,000 on a $20,000 vet bill in order to save the life of a dog suffering from cancer. More recently, another customer wrote, "I have a six-year-old German shepherd. Unfortunately, he already has had more than his share of problems, from herniated discs to cancer. Healthy Paws has not given me any hassle or trouble, even though his expenses to date are approaching $40,000. This was by far the best financial decision I have ever made."
Benefit Limit Types
Unlimited

Reimbursement & Deductibles

Reimbursement - 4 / 5

As with deductibles, Healthy Paws is in line with the industry's best companies by allowing you the flexibility of customizing your reimbursement percentage as well.

You can select either 70%, 80%, or 90% at the outset of your policy. Healthy Paws reimbursement is based on the actual veterinary bill.

The company will compile all covered treatments for a given claim and pay your chosen percent after you've met the deductible. As with low deductibles, high percentage payouts are going to equal a more costly monthly premium.
In general, Healthy Paws pays on a reimbursement model. Policyholders pay the vet up front for treatment, submit their claims to Healthy Paws, and receive a reimbursement. However, in situations where pet owners can't pay their vet at the time of treatment, they have the option of contacting Healthy Paws and asking them to pay the vet directly. If the veterinary hospital is willing to accept payment from Healthy Paws, the insurer can work directly with it to expedite access to medical records and claim processing. This direct payment option is available on a case-by-case basis and applies to treatment by any licensed vet in the United States. It is not limited to any specific network of vets.
Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
70%
Maximum Percent Reimbursement
90%

Deductibles - 4.5 / 5

Like all the best pet insurance companies, Healthy Paws allows you to customize your deductible to best suit your financial needs.

Values can be set at $100, $250, and $500. Lower deductibles do result in higher premiums. But many customers will appreciate the flexibility Healthy Paws offers.
Deductible Type
Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$500

Pricing: How much does Healthy Paws cost?

Cost - 4 / 5

Considering the few benefit limits Healthy Paws imposes and the company's customizable payout percentages and deductibles, Healthy Paws plans are reasonably priced and even cheaper than less substantial plans.

Starting Monthly Premiums

Dog: Sample Monthly Premium, 1 year old male Golden Retriever in zip code 92683
$32.83
Cat: Sample Monthly Premium, 1 year old male American Shorthair in zip code 92683
$17.19
Rate Details: Annual Deductible: $500, Benefit Cap: Annual & Unlimited, Reimbursement Model: 70% of Annual Cost
Available Discounts:

Enrollment & Waiting Periods

Enrollment - 5 / 5

Healthy Paws enrolls pets 8 weeks and older. While some companies have no upper age enrollment restrictions, Healthy Paws limits coverage to pets 13.99 years old and younger.

Some companies offer accident coverage immediately upon premium payment. Healthy Paws imposes a 15-day waiting period for accidents and illnesses.

The waiting period for hip dysplasia is 12 months. Healthy Paws will not cover hip dysplasia if the pet was 6 years or older at the time of enrollment. Other companies we review have no such restrictions on hip dysplasia.

For pets younger than 6 you'll have to provide documentation of a complete physical within the last 12 months. Pets older than 6 must have had a complete examination within the last 30 days.
Min Enrollment Age
8 weeks
Max Enrollment Age
14 years
Accident Waiting Period
15 days
Illnesses Waiting Period
15 days
Free Look Period
30 days

Claims & Service

Extras - 4 / 5

Healthy Paws has a proven track record of fulfilling claims fast and with as little fuss as possible compared to other pet insurance companies.

Customer support is efficient, courteous and available 7 days a week. With Healthy Paws, you have the ability to file a claim online or through their mobile app.

You simply submit the veterinarian invoice and the company will send you the reimbursement check. 99% of claims are processed in 2 days.
Advertised Response Time
3 days
Claim Form
Email
Fax
Online Portal
Mobile App

Contact & Additional Information

Homepage URL
https://www.healthypawspetinsurance.com/
Headquarters Address
11120 NE 33rd Place, Bellevue, WA, 98004
Mailing Address
P.O. Box 50034, Bellevue, WA, 98105
Year Founded
2009

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3292 Customer Comments & Reviews

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Laura B

7/3/2020
Our 5 year old Boston Terrier Frankie was unable to walk and diagnosed with a ruptured disk. Frankie needed spinal surgery and Healthy Paws was with us every step of the way with total support and superior customer service. The costs were high and Healthy Paws sent us a check immediately. We cannot say enough about this company's commitment to their pet clients! Wonderful app is easy to use too. Thank you Healthy Paws.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Laura - We're so sorry that Frankie had to have that major back surgery. We appreciate your kind words about our customer service and easy to use phone app. Big hugs to Frankie and we hope her recovery is uneventful.
Whitney S

7/1/2020
Healthy Paws was a godsend. Our cat had to have a 5k surgery because he ate a bunch of hair ties. We got healthy paws pet insurance after that. Then our cat ate a toy causing bowel obstruction again, which meant we needed surgery yet again. Surgery was 5k again but Healthy Paws paid out $3,697. Healthy Paws made it easy to send medical records to and we got our claim processed succeessfully in only a few days. They are extremely responsive and professional.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Whitney - So happy we could be there to help with that major tummy surgery. We appreciate the kind words regarding our customer service and claims processing. Give your kitty a squeeze from us.
aemrutherford

6/29/2020
When we brought our dog home 2.5 years ago, I wasn't convinced we needed pet insurance. It didn't cover preventative care and for the first 2 years, we didn't even meet our deductible. But then, year 3 hit, and over the course of 2 months we received progressively worse diagnoses after our bernedoodle began experiencing a limp. Over the course of 2 months, we went through imaging, bone biopsies, genetic testing, a rear leg amputation, and started chemo. We're over $18k into the journey to try to get another 2-4 years with our pup, and I couldn't be more grateful that we invested in Healthy Paws from the beginning, so that we didn't have to question any decisions we needed to make now,... Read More

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
aemrutherford - We're so sorry that your baby has had to go through all of that. Glad we can play a part in making sure your pup has access to the best available medical care. Thanks for all of your kind words about our policy and claims processing. Give your buddy a big hug from all os us.
R
ritu.bordia

6/26/2020
Very simple reimbursement process. No questions asked as long as the criteria are met, even if the amount is large. The customer service agents are always polite and attentive.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Ritu - we appreciate the kind words about our customer care team and reimbursement process. Give your baby a hug from us.
Johanna O

6/25/2020
Very poor actual coverage. Deductible procedures are deceptive. It is extremely difficult to contact a representative. So called customer service reps are sub contracted and work from. Home (pre pandemic) after multiple attempts to speak to a rep, I finally got through to someone. I couldn't hear anything she was saying because her kids were making so much noise. I don't know how thia company get a good reviews. I think their business practices are deceptive. The company is a website with gig workers

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Johanna - We're sorry that you were not satisfied with our customer service and your policy coverage. The majority of our customer care team usually works out of our WA state office (pre-pandemic). We do have other employees that do work out of their home. We're glad that even with the issues during your call our customer care team member was able to resolve your issues. We also do our best to inform our clients on how our reimbursement calculations work. We include this information (including examples) on our website within our "Frequent Asked Questions" page. Our process for calculating reimbursements are approved by each state's Department of Insurance and are based upon the deductible/reimbursement level a client chooses at enrollment. There are a number of other pet insurance companies that use this same method for calculating reimbursements. As with any policy with a deductible, the deductible has to be met before any claim reimbursement. Give your babies big hugs for us.
J
J M

6/21/2020
I have been a customer for a year. One of our cats suddenly developed a urinary track blockage and we had to bring him to vet emergency. Our insurance covered 80% of the cost! The process was very simple; our vet filed the paperwork; Healthy paws also requested our cat annual vet records and then the claim was approved. They stayed in touch during the process. Will continue with our coverage!

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
JM - We're happy we could help with your kitty's serious urinary tract issues. Glad you found our claims process user friendly. Give your kitties big hugs for us.
J
Jessica

6/20/2020
My cat is about two years old and got horribly ill, so we took him into the emergency vet. They had to keep him for a few nights and he had two emergency surgeries on his intestines. They had to remove his cecum and resect part of his bowel to send to a lab since they couldn't figure out what was going on. SO glad we had Healthy Paws. They ended up reimbursing us 80 percent of the total vet bill after the $250 deductible. Saved us thousands of dollars. The claim took a while to process, but that was to be expected because the bill was five pages long. The patience was worth it. We submitted records for his physicals right when we signed up for his insurance. I think that's a VERY... Read More

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Jessica - We're sorry that your kitty had to have those major abdominal surgeries. We're glad we could play a small part in relieving some of the financial stress while your baby was sick. Thanks for your kind words regarding our customer care team. We hope your kitty continues to do well in their recovery.
Kimmy M

6/17/2020
I did a ton of research on different pet insurance companies before I chose healthy paws 6 years ago. They have been incredible to deal with. Unfortunately, my pure bread dog had had many problems over the years which has led to several $2,000 - $3,000. The amount of vet problems she has had is crazy that it's almost laughable. Healthy Paws has always given me full reimbursement and never pushed back. Their customer support team is always helpful and it's very easy to submit a claim from your phone. I'm very thankful to them for helping me keep my very expensive dog healthy and happy. I've never had to make a tough choice about her care knowing that Healthy Paws will cover it. I... Read More

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Kimmy - A big thank you for being part of the Healthy Paws family for the past six years. We're sorry that your baby has had some serious medical issues, but we're happy to have played a small part in making sure she has access to the best available medical care. We appreciate your kind words regarding our customer care team too. Give your girl a big hug for us.
T
Tom

6/16/2020
A truly great pet insurance company. All of my claims were processed within days. Recently my cat had a life threatening infection and the only option was an extensive and invasive surgery that cost a lot of money. I had full confidence Healthy Paws would help me with this claim and approved the surgery. After my cat was released, I filed the claim and within a week it was approved and the check mailed out. My cat is doing great now thanks to the veterinary hospital and Healthy Paws.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Tom - We're sorry your kitty had to have that major surgery, but glad your baby is doing great. Thanks for the kind words regarding claims processing and quick reimbursement. Give you kitty a hug from us.
B
Beth R

6/16/2020
We have been members of the Healthy Paws Insurance family for over 7 years. The customer service and support provided have been exceptional. Both of our kitties have had serious health problems which necessitated frequent veterinary and hospital visits. I have no doubt that Healthy Paws has helped provide a quality of life for them that would otherwise have been impossible. Healthy Paws has allowed us to focus on what is best for our pets.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Beth - Thanks for being part of the Healthy Paws family for over 7 years. We appreciate your kind words and glad we could help relieve some of the financial stress of your kitty's medical issues. Give your babies hugs from us.
Top Rated
Our Partner
  • Trusted by More than 625,000 Parents
  • No Enrollment or Administrative Fees
  • No Maximum Annual or Lifetime Payouts
  • Most Claims are Processed in 2 Days
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