Healthy Paws Pet Insurance Review
3,291 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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3291 Customer Comments & Reviews
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signed up for Healthy Paws almost 3.5 yrs ago when. my beloved was just 12-weeks old. Have not used much but last week, it was absolutely necessary for oral surgery. So grateful and the claims process was seamless and allowed me to focus on her recuperation. My payment was deposited within 24-hours. The phone support is also stellar. Thank you!
Have had them for ~7 years now. I did a ton of research beforehand and HealthyPaws were (and still are) the best out there and my vets agree. I still give verbal recommendations anytime anyone needs insurance. They are always quick to process claims, upfront in what is covered (and that's almost everything except Vet Exams) and they follow up after payment to ensure everything is well with you and your pet. It's the little touches like this that make them exceptional. I know it's a business, but it doesn't feel like it's always "just business" with HealthyPaws.
The past year has been a difficult one for my 9-year-old cat, Sam. He spent time at his vet getting tests, in emergency and oncology hospitals, had thyroid cancer treatment, a biopsy of his duodenum, and then emergency abdominal surgery. Needless to say, this has all been a huge expense, and through it all, Healthy Paws has come through with fast, hassle-free reimbursements, enabling us to get Sam the treatment that he needed. If we had not had insurance with Healthy Paws, we would not have been able to afford to get Sam the treatments that he has needed. I highly recommend Healthy Paws, and I'm looking forward to a healthy year with my sweet Sam, knowing that if he needs medical help,... Read More
For 9 years my dog Eli was insured with Healthy Paws and for the years he was alive he had major health problems. Each and every claim I submitted it was handled quickly and without questions or delays. Eli has since passed away and we have two rescue dogs. I was not going to let them not be insured and of course I went with Healthy Paws. The first claim that I submitted I received an email that they needed more information. I explained that they had everything and they stated they needed their records from when they were puppies. Long story short it took over two months to get that claim handled. Later one of my dogs had an abscess and even the doctor said he could not say what caused it... Read More
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
trstephens1952 - We appreciate your kind words. As per the policy we do require full medical records for all enrolled pets in order to process claims. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing and you will never have to submit full records again. In the future, if we do need clarification for a specific claim, we may simply request the date of service exam notes for that visit. We're never happy when we have to deny a claim for a client. The Healthy Paws plan provides coverage for dental care related to traumatic injury, such as chipping a tooth. When there is damage to the mouth from an outside source, it can cover the cost of extraction or reconstruction of damaged teeth. Dental cleaning or extractions related to dental decay are excluded from coverage. Anyone visiting our website can see this information on our “Benefits, Coverage and Exclusions” page. Since your veterinarian had noted dental disease in your pet's medical records, we could not provide coverage for the claim. We're sorry to lose you as a policyholder and hope you and your pets stay well
We signed up for Healthy Paws the day we adopted our 2-year-old rescue Aussie Shepard mix and we are SO GRATEFUL we did! Turns out our pup has epilepsy so we have been to see three general vets, an emergency vet, and a neurologist, which as you can imagine adds up. Not to mention daily medicines, prescription diet, and lifestyle changes needed to manage our dog's seizures. Healthy Paws has been incredibly responsive to all questions about claims and we receive the reimbursement within a couple of days. It's been tough navigating our dog's medicine, doctor appointments, tests, and emergency needs. We are thankful that Healthy Paws is easy to navigate with a great policy and... Read More
It does not cover anything, it is a scam , have for a couple of years , a few emergency visits , but it would not cover anything , your pet would have to be close to dying for you to use it.
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
santiagobella - We’re sorry that you were not satisfied with your plan. We do our best to be transparent throughout our website, during the enrollment process and in the plan documents available to each client in their online Healthy Paws account regarding the limited exclusions of our plan. Those exclusions are pre-existing conditions, preventative/routine care and the office visit fee (vet exam, emergency exam, recheck or consultation). Anyone visiting our website can see this information on our “Benefits, Coverage and Exclusions” page. The Healthy Paws pet insurance plan covers a pet from head to paw. The health insurance plan pays on your actual veterinary bill and covers new injuries and illnesses, emergencies, genetic conditions and much more. If a pet needs treatment for a new accident or illness (except pre-existing conditions), they're covered.
We have had Healthy Paws Pet Insurance for both of our dogs since they were puppies and we couldn't be more satisfied with the customer service, fairness and reliability of coverage and ease of claim filing. Our older dog has just had his second major surgery for torn ACLs. Watching your dog - and your savings account! - suffer is agony. Healthy Paws made the process easier by providing quick claims submission through their app and reimbursement by direct deposit into my bank account. I have never had to contact Healthy Paws to inquire about the status of a claim or appeal a denial. The process has always been smooth, quick and transparent. I could not recommend this company more... Read More
Healthy Paws Pet Insurance is wonderful. My puppy, Kali, work up one morning and was having difficulty opening her one eye. Over the course of 1-2 days, she was no longer able to open her eye. I knew something was seriously wrong and I wanted to see a Vet Ophthalmologist (since she was only 14 months old). Having Healthy Paws Pet Insurance gave me the piece of mind to book an urgent appointment with the specialist, because I knew 80% of Kali's vet bill would be reimbursed to me. Kali needed emergency surgery to protect her vision and Healthy Paws covered both the emergency consultation plus all the surgery fees. Kali is doing well and her eye looks fantastic.
Easy, painless claims process. I was sure there would be a catch and some hassle like other insurances. There were no issues. Didn't have to worry about bills when caring for my pet which greatly eased an otherwise difficult time. They even emailed me to check on my dog. Great experience.
Coverage is clear, while it has increased over time it's good. Reimbursement is quick. A+++
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- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days
