Healthy Paws Pet Insurance Review
3,291 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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3291 Customer Comments & Reviews
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I honestly have to say that enrolling both our dogs with Healthy Paws insurance was hands down one of the best decisions I ever made. We had them enrolled in other pet insurance companies prior to Healthy Paws and the payout structure was confusing and always a hassle to submit claims. From our dog Demon' s horrific experience from a spider bite and now our dog Angel's ACL surgery, Healthy Paws gave us peace of mind during stressful situations. Angel's knee surgery cost us nearly $4300. I sent Healthy Paws a photo over her invoice using their app and now, two weeks later, they're issuing us a reimbursement check for over $3300. Her physical therapy, which is going to cost us over $600 is... Read More
When my dog tore his cruciate ligament, the corrective procedure involved complicated surgery and follow-up physical therapy including underwater treadmill. Fortunately, my beloved Baxter has recovered beautifully. Healthy Paws covered the surgery and physical therapy, which otherwise would have come to over $10,000. I very much appreciate them. They even contacted me after the surgery to ask how he was doing!
Alexandra
Healthy Paws is truly an exceptional company. I am an insurance agent with 17 years of experience. My dog, Romeo an Am Staff, blew out his ACL and required surgery. I called to see what type of pre-authorization was required and what pricing limits I could expect. Neither applied, I was told to use the surgery center of my choice, and as long as I met the eligibility requirements, Healthy Paws will pay 90% once my deductible was met. Once the surgery was completed, I submitted my paid invoice. I had previously submitted all of his medical records to speed up the process. My claim was approved, and a reimbursement check was mailed out within two weeks. I am beyond pleased. If only... Read More
Rider, our German Wirehaired Pointer suffered a severe life threatening heat stroke this summer. He pulled through thanks to the amazing emergency care he received at the local veterinarian hospital. Rider is now back to normal and bounds through the house like a deer.
We are especially happy with Healthypaws Pet Insurance & Foundation. The folks at Healthpaws were thorough, attentive, and caring throughout this whole ordeal. The payments to cover the Vet bills were sent promptly. and this was most appreciated. Our research in choosing a pet insurance company was spot on. We have no doubt we chose the best pet insurance company out there.
Regards,
Mike and Robin
I'm extremely disappointed with this insurance. My dog went successfully through the waiting period, unfortunately he got injured on the day the insurance was supposed to kick in. Long story short we were denied our claim because he's injured paws were considered pre existing. But they weren't. Needless to say I will no longer do business with them. By the way they took over 3 weeks to look at my claim so I'm on the hook for a second month of a product that I can't use. Good luck with them
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Mauricio - We’re never happy when we have to deny a claim for a client. We use a pet's medical records and notes written by the attending veterinarian to determine if there are any pre-existing conditions which would keep us from approving a claim. Unfortunately, we could not cover your pet’s injury since the signs/symptoms of your pet’s current condition were first noted during your policy’s fifteen day waiting period, and therefore, it was not eligible for coverage. We have to process claims for all pets according to the same standards set within the provisions of our policy that are submitted to each state’s Department of Insurance. As you are aware, the majority of pet insurance companies have some sort of waiting period before coverage actually begins. Healthy Paws is very transparent about our waiting period on our website, in the policy documents that are in each client’s online account and during the enrollment process, whether enrolling online or over the phone with one of our customer care team members. We’re sorry your baby was injured and hope he is doing better.
Claim review process was quick for our pit's TPLO surgery. When I had questions, their customer service folks were quick and accurate with answers by phone. Our reimbursement checks also came quickly. And here's a bonus: They actually emailed me weeks afterward and asked how our dog was doing with his recovery! When has an insurance company ever called after a claim was resolved to check on you!? I am so pleased with the service.
Healthy Paws has been fabulous in processing my claims and communicating with me. My pup has already benefited enormously, needing 2 major surgeries and a trip to the emergency clinic. Thankfully, all I had to worry about each time was my dog -- I had complete faith that Healthy Paws would support me with the cost, and they did.
(PS - I did have another insurance company with my previous dog, and it was a chore to get claims processed and too much fell through the cracks until I called to fight about it. I'm so glad I switched to Healthy Paws!)
I can't say enough about Healthy Paws they were there for us in our time of need and did not hesitate in paying claims. We Have a puppy Layla who first had a tick born illness (Anoplasma?) and then later decided to eat a metal paper clip that she was unable to pass on her own and needed surgery. These were both costly procedure (almost $3000) and Healthy Paws held up their end of the bargain and paid the claims within a couple weeks. Great Carrier and I highly recommend. Thank you Healthy Paws!
Excellent company - quick and easy claim submission forms and fast turnaround with the reimbursement check! I love having this support for my furry son!! :)
I cannot say enough Good about Healthy Paws and how much I am Thankful for having their pet insurance. I have been a customer since 2011 and I have had a number of claims... all of them were attended to promptly and with a smooth process. I usually just email my claims in, but sometimes I need to call and talk to a person and I have found their live customer service to be outstanding. I like that they give you a choice of deductible levels as well as reimbursement levels, so you can mix and match to find a price plan that works for your situation. I like that they also cover some alternative treatments. I love that they help homeless animals. I don't think I will ever have... Read More
Top Rated
Our Partner
- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days
