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Healthy Paws Pet Insurance Review

3,291 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.

Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
 
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How is Healthy Paws rated?

Breakdown

4.5/5
Coverage
4.0/5
Cost
4.0/5
Extras

Overall Rating: 4.4 / 5 (Excellent)

Healthy Paws ranks highly among the pet insurance companies we've reviewed. The company offers a single pet insurance plan with multiple reimbursement options, comprehensive coverage for alternative therapy and no caps of any kind.

Reimbursement is based on the cost of your actual vet bill and there is no limit as to the type of or how many claims you can make for covered conditions. Healthy Paws provides all of this at the same or sometimes lower prices than less comprehensive plans.

Healthy Paws Coverage

Coverage - 4.5 / 5

Compared to other pet insurance providers, Healthy Paws offers the most comprehensive coverage and does so without any caps or limits. Policies cover all accidents and illnesses without restrictions for hereditary or congenital conditions.

The company also includes services like advanced testing, surgeries, hospital stays, and prescription medications, as well as alternative therapies and emergency care.

Healthy Paws does not have a wellness plan, but they will treat canine hip dysplasia if it is not a pre-existing condition.
Pets Covered
Dogs
Cats
Coverage Types
Medical
Vet Selection
Unrestricted
Out-of-State Coverage
Yes
Commercial Pets Covered

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Alternative Care

Benefit Limits

Benefit Limits - 4.5 / 5

Where Healthy Paws really asserts its dominance is in benefit limits. Regardless of the plan you choose, there are no caps on coverage, either annual, lifetime, or per incident.

Generally speaking, other companies offer unlimited benefits as an option available only for their highest level and most expensive plans. This is not the case with Healthy Paws; it is included in their standard price plan.

As long as the condition or treatment is covered under the plan (very few restrictions do apply) there is no limit to what the company will pay to make your animal well.

One Healthy Paws customer reported to us that the company recently paid out over $18,000 on a $20,000 vet bill in order to save the life of a dog suffering from cancer. More recently, another customer wrote, "I have a six-year-old German shepherd. Unfortunately, he already has had more than his share of problems, from herniated discs to cancer. Healthy Paws has not given me any hassle or trouble, even though his expenses to date are approaching $40,000. This was by far the best financial decision I have ever made."
Benefit Limit Types
Unlimited

Reimbursement & Deductibles

Reimbursement - 4 / 5

As with deductibles, Healthy Paws is in line with the industry's best companies by allowing you the flexibility of customizing your reimbursement percentage as well.

You can select either 70%, 80%, or 90% at the outset of your policy. Healthy Paws reimbursement is based on the actual veterinary bill.

The company will compile all covered treatments for a given claim and pay your chosen percent after you've met the deductible. As with low deductibles, high percentage payouts are going to equal a more costly monthly premium.
In general, Healthy Paws pays on a reimbursement model. Policyholders pay the vet up front for treatment, submit their claims to Healthy Paws, and receive a reimbursement. However, in situations where pet owners can't pay their vet at the time of treatment, they have the option of contacting Healthy Paws and asking them to pay the vet directly. If the veterinary hospital is willing to accept payment from Healthy Paws, the insurer can work directly with it to expedite access to medical records and claim processing. This direct payment option is available on a case-by-case basis and applies to treatment by any licensed vet in the United States. It is not limited to any specific network of vets.
Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
70%
Maximum Percent Reimbursement
90%

Deductibles - 4.5 / 5

Like all the best pet insurance companies, Healthy Paws allows you to customize your deductible to best suit your financial needs.

Values can be set at $100, $250, and $500. Lower deductibles do result in higher premiums. But many customers will appreciate the flexibility Healthy Paws offers.
Deductible Type
Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$500

Pricing: How much does Healthy Paws cost?

Cost - 4 / 5

Considering the few benefit limits Healthy Paws imposes and the company's customizable payout percentages and deductibles, Healthy Paws plans are reasonably priced and even cheaper than less substantial plans.

Starting Monthly Premiums

Dog: Sample Monthly Premium, 1 year old male Golden Retriever in zip code 92683
$32.83
Cat: Sample Monthly Premium, 1 year old male American Shorthair in zip code 92683
$17.19
Rate Details: Annual Deductible: $500, Benefit Cap: Annual & Unlimited, Reimbursement Model: 70% of Annual Cost
Available Discounts:

Enrollment & Waiting Periods

Enrollment - 5 / 5

Healthy Paws enrolls pets 8 weeks and older. While some companies have no upper age enrollment restrictions, Healthy Paws limits coverage to pets 13.99 years old and younger.

Some companies offer accident coverage immediately upon premium payment. Healthy Paws imposes a 15-day waiting period for accidents and illnesses.

The waiting period for hip dysplasia is 12 months. Healthy Paws will not cover hip dysplasia if the pet was 6 years or older at the time of enrollment. Other companies we review have no such restrictions on hip dysplasia.

For pets younger than 6 you'll have to provide documentation of a complete physical within the last 12 months. Pets older than 6 must have had a complete examination within the last 30 days.
Min Enrollment Age
8 weeks
Max Enrollment Age
14 years
Accident Waiting Period
15 days
Illnesses Waiting Period
15 days
Free Look Period
30 days

Claims & Service

Extras - 4 / 5

Healthy Paws has a proven track record of fulfilling claims fast and with as little fuss as possible compared to other pet insurance companies.

Customer support is efficient, courteous and available 7 days a week. With Healthy Paws, you have the ability to file a claim online or through their mobile app.

You simply submit the veterinarian invoice and the company will send you the reimbursement check. 99% of claims are processed in 2 days.
Advertised Response Time
3 days
Claim Form
Email
Fax
Online Portal
Mobile App

Contact & Additional Information

Homepage URL
https://www.healthypawspetinsurance.com/
Headquarters Address
11120 NE 33rd Place, Bellevue, WA, 98004
Mailing Address
P.O. Box 50034, Bellevue, WA, 98105
Year Founded
2009

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3291 Customer Comments & Reviews

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Gala B

4/29/2017
Healthy Paws Pet Insurance has been extremely helpful for my pup and I. We have a $250 deductible and once that is met, Healthy Paws covers 80% of everything (minus vet consultation fees, pre-existing conditions, and flea treatment). My pup recently had surgery, costing almost $2500, and I was only responsible for about $500 of that because of Healthy Paws' coverage. Not to mention I received the reimbursement check after the surgery within a couple weeks with no questions asked, which surpassed my expectation. The only issue I've had is they denied a couple claims that were sent, stating they were pre-existing conditions, when they were not. However, I emailed them to discuss the mistake... Read More

Tom S

4/28/2017
Best pet insurance around. 90% reimbursement for any illness and they pay really fast. It's piece of mind and I'd highly recommend the monthly investment for any pet parent.

T
Trish P

4/28/2017
We love Healthy Paws. Our puppy was diagnosed with a liver shunt at 6 months old. He just had the surgery to repair and Healthy Paws processed the claims so fast and covered 80%. Out puppy is now active and Healthy Paws made it all possible

M
Meghan

4/28/2017
Subject: Re: Checking on Duke I can't thank Healthy Paws enough for not only your kindness and care of checking up on our puppy Duke but also for the ease healthy paws brought us in this difficult time. When I first got the insurance my husband was very skeptical and thought it would be a waste of money. Boy was he wrong!! Within the first couple of weeks my puppy ate a pair of socks that we had to bring him into the vet for as an emergency visit. One day later he broke his leg! My husband was still skeptical that the insurance would cover any of this. Within a short time of submitting the claim I received two confirmation emails from Healthy Paws that they were covering both... Read More

J
Joe

4/28/2017
Totally reliable. My dog had stomach surgery after swallowing a toy and within a week from filing I received reimbursement. Filing process was totally simple. They even followed up with a personal email to check on him afterwards. Highly recommend!

J
Jake

4/27/2017
Healthy paws is easy to use and responds quickly to my claims. My dog likes to sniff and taste test the world and we've had a few major vet bills because of it. It's great that I don't have to worry what the bill will be- I just tell the vet to administer whatever care he needs. I can quickly snap pictures of the vet invoices with their app on my phone and shortly thereafter a reimbursement check comes in the mail. The description of what is and isn't covered is always clear and I feel like I'm getting a fair deal. I would definitely recommend their coverage.

D
Dawn I

4/26/2017
I was never sure how I felt about pet health insurance in the past, but decided to sign my chocolate lab up for coverage a few years ago. I shopped around and even had friends recommend a few companies, but I wasn't sold on any of them for some reason. Then I found Healthy Paws. I live in the Seattle area so I was happy to support a local company, and I loved how simple their plans were (AKA less fine print). I even called customer service to make sure I wasn't misunderstanding anything before I signed up because it seemed way too simple and straight forward. Healthy Paws has amazing customer service and they are always there to answer any questions. Their claim submitting process is so... Read More

O
Olivia W

4/25/2017
I'm not sure what I would have done if we didn't have Health Paws Insurance.. The customer service is awesome .. great response and support!!

D
Deb

4/25/2017
This is a great insurance plan for your pet and, in my opinion, the best on the market. My 3 year old foxhound had surgery on his left leg last spring which cost $ 4,100. We only had to pay 10% and we received a check for 90% of that bill. The check arrived within a week of filing the claim. Dealing with a $410 vet bill was much easier than $ 4,100 !! My foxhound ended up with the same injury on the right leg this year. Same thing, only this time the fee had gone up to $ 4,400. Again, the check arrived within a week of filing the claim. For both surgeries, I received an email within two weeks asking how my dog was recuperating.

V
Vipul

4/25/2017
Where to begin. First and foremost, Healthy Paws genuinely seems to care about my dogs health and has always followed up with me to check in on the status of my dog when taken in to the vet. However, the 5 star rating is a result of more than just honest caring. At a time when my dog gets sick or hurt, the last thing I want to worry about is cost of care. And after having Healthy Paws insurance for my dog since he was 8 weeks old, I have learned that I no longer need to. Unfortunately, my dog has had his fair share of bites, illness, etc. and EVERY SINGLE TIME, healthy paws has reimbursed me for the amount as indicated in my policy. Doesn't sound like they went above and beyond, but... Read More

Top Rated
Our Partner
  • Trusted by More than 625,000 Parents
  • No Enrollment or Administrative Fees
  • No Maximum Annual or Lifetime Payouts
  • Most Claims are Processed in 2 Days
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