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PetPremium Pet Insurance Review

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PetPremium is a pet insurance provider that is underwritten by Fairmont Specialty Insurance Agency, Inc. that operates in all 50 states.

The company offers accident only and total coverage plans, as well as the option to add wellness coverage at additional cost.

PetPremium features highly customizable deductibles and annual limits.
 
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How is PetPremium rated?

Breakdown

2.5/5
Coverage
2.5/5
Cost
2.5/5
Extras

Overall Rating: 2.8 / 5 (Average)

PetPremium offers solid coverage inline with most of the companies on our list.

However, coverage is not available in every state, and the low prices quotes apply to the company's lower-tier plans that have per incident caps.

If you want the higher plans -- which go up to unlimited annual benefits -- it is going to be a higher premium than most of the comparable plans on our list.

PetPremium Coverage

Coverage - 2.5 / 5

PetPremium offers Accident Only coverage as well as Total coverage. The company also offers two tiers of wellness plans that cover anything from microchip implant to dental cleanings.

Although the wellness component is, by comparison, robust, the two flagship plans offer coverage that is standard in the pet insurance marketplace.

Although pulses are both accident and illness plans cover alternative treatments, and Total coverage will pay for behavioral problems.
Pets Covered
Dogs
Cats
Coverage Types
Medical
Wellness
Vet Selection
Unrestricted
Out-of-State Coverage
Yes
Commercial Pets Covered

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Dental Illness

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Alternative Care
  • Behavioral Therapy

Benefit Limits

Benefit Limits - 2.5 / 5

PetPremium offers highly customizable benefit limits. Customers can choose any figure from $2,500 to unlimited.

The higher the annual payout the more the premium.

These annual limits apply to the company's Accident-Only and Total plans. PetPremium's Level 1-3 plans have per-incident caps according to the accident or illness.
Benefit Limit Types
Unlimited

Reimbursement & Deductibles

Reimbursement - 2.5 / 5

PetPremium's Accident only and Total coverage will reimburse you your choice of 70%, 80%, or 90% of your actual veterinarian's invoice.

The companies previous "level" policies reimburse after the deductible and specific item copayment is met according to the policy declarations page.

PetPremium is bringing its policies in line with current industry reimbursement standards.
Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
70%
Maximum Percent Reimbursement
90%

Deductibles - 5 / 5

PetPremium offers three deductible levels to choose from: $100, $250, and $500. Choosing a lower deductible will translate to higher premiums.

This is a solid deductible schedule, but not as flexible as some of the other companies we feature.
Deductible Type
Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$500

Pricing: How much does PetPremium cost?

Cost - 2.5 / 5

PetPremium has some of the cheapest coverage we have found for dogs and cats.

However, this low price applies to its "level" policies that have rather low per incident caps.

If you with to purchase coverage in line with the best plans you are going to be paying a premium price.

Starting Monthly Premiums

Dog: Sample Monthly Premium, 1 year old male Golden Retriever in zip code 92683
$12.28
Cat: Sample Monthly Premium, 1 year old male American Shorthair in zip code 92683
$9.83
Rate Details: Annual Deductible: $250, Benefits Cap: $2,500, Reimbursement Model: 80% of Actual Cost
Available Discounts: 10% Multiple Discount

Enrollment & Waiting Periods

Enrollment - 2.5 / 5

PetPremium sets a minimum age of 8 weeks for enrollment, but no upper limits for its Accident plan.

All other plans have a maximum enrollment age for dogs at 12 and cats at 14. Costs associated with the diagnosis, treatment, or surgery for ligament or knee injuries that occur during the first 12 month policy period after enrollment are not covered.

The waiting period for all other illnesses is 14 days, the common time frame of most pet insurance plans.
Min Enrollment Age
8 weeks
Max Enrollment Age
12 years
Accident Waiting Period
0 days
Illnesses Waiting Period
30 days
Free Look Period
30 days

Claims & Service

Extras - 2.5 / 5

PetPremium allows you to download the claim form on their website and then email, fax, or mail it back to the company with applicable invoices.

PetPremium's stated policy is to reimburse you within 30 days of the claim.

Unlike some of our top companies, PetPremium does not feature the convenience of claims filling directly online or through mobile app, as well as direct deposit.
Advertised Response Time
15 days
Claim Form
Mail
Email
Online Portal

Contact & Additional Information

Homepage URL
https://www.petpremium.com
Headquarters Address
8 Beach St., New York, NY, 10013
Mailing Address
8 Beach St., New York, NY, 10013
Year Founded
2013

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Customer Comments & Reviews

Loading Reviews ...
Dawn L

6/19/2020
Terrible insurance never again. I’ve probably paid them more than they have paid me. They also made two mistakes on reimbursements.

rickgiraudo58

5/20/2020
Buyer beware! Policy has a clause which allows them to only pay what they claim is customary charges. These charges are not transparent so instead of a 90% policy you really get a 60% of coverage.This allows them to pay very little of the actual claim. Stay Away! $1488 claim they only paid $574. JUNK

D
Daisy O

11/11/2015
I've been a customer for about a year and a half and I have to sya I like what they have to offer. I have submitted several claims and the reimbursement process was simple and painless. Not everything was covered, but that is how it is with any insurance. What I like about their website is the vast amount of information about pet health and services. They actually do a lot more than just sell insurance. And they really care about pets. Their customer service always has been professional and helpful. wish they could also insure my other pets other than cats and dogs alone. - Daisy

J
Jaymi H

4/22/2015
I've had Pet Premium for a year. It's the first time I've had to purchase pet insurance. I've submitted 2 claims in total. The first was for my cat's spaying. They were slow to payout. I believe the total process took 2 weeks for payment. The second claim was for her shots and other preventative care. That was paid out within a week. My cat is an indoor cat so I'll think I'll be changing to something less expense of cutting back on my coverages with Pet Premium. Their website was cumbersome and confusing at first. I wasn't able to see my cat's plan online, but they've since updated this. But all other policy management has to be handled over the phone. Their customer service... Read More

Top Rated
Our Partner
  • Trusted by More than 625,000 Parents
  • No Enrollment or Administrative Fees
  • No Maximum Annual or Lifetime Payouts
  • Most Claims are Processed in 2 Days
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