PetFirst Pet Insurance Review
120 Customer Comments & Reviews - see all comments
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PetFirst Healthcare LLC is a pet insurance company that was founded in 2004 and based in Jeffersonville, Indiana. It offers accident and illness coverage for cats and dogs and operates in all 50 states.
The company offers discounts for those with multiple pets, and allows you to choose any vet you like without pre-approval.
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Customer Comments
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Quick resolution of claim. Great personable assistance per phone. Good coverage of medical needs.
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I adopted an older dog. Bought coverage as advertised, and was told there was NO exclusion/waiting period. Claim submitted and denied due to "pre-existing" condition as mentioned in doctor's notes. Well no kidding there was a "pre-existing" condition... it was an ADOPTED/RESCUED older dog. Their advertising and what I was told amount to insurance fraud. I want the (expensive) premiums back. My other 17 dogs are insured with nationwide and I've never had this issue with adopted dogs with them. I only went with PetFirst as that's what the agency was using for adopted animals. Guess I'll put him with the other dogs' insurer...
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100% would recommend! PetFirst has come through for my dog in two big, unexpected medical events. In both cases, I called in after submitting a claim, and the agents I spoke with were exceedingly helpful and reassuring. They helped me understand exactly what information was needed for the claim to be processed and how to deal with the idiosyncrasies of various vets (my emergency vet, for instance, didn't make notes about the diagnosis - he left me a voice mail instead). All this while being friendly, knowledgeable and compassionate. I felt like they were on my side every step of the way. At this point, they've spent more money on me than I have on them, but they've got a customer for life.
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I have had PetFirst Pet Insurance for my Black Lab for the past 5 years & they have been wonderful in paying the claims that I have submitted. They are caring, courteous, helpful when you call on the phone & assist you with any matters that concern you. I highly recommend this insurance.
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I didn't even have to put a claim in as I decided to go with another company. I canceled in a timely fashion but was never given the guaranteed refund. I wrote to them and they said it wasn't processed. Then when I got my refund, it was only for about half. Ummm...why?! I've now been going back and forth with them, over 5 emails, to get my full refund. They keep saying they'll look into it or process it, but nothing ever gets done. I'm so glad I went with a different company. If they can't even process a simple refund correctly, how poorly are their claims processed, if at all? They're not even cheap or competitively priced, so there's no reason whatsoever to "risk" going with this... Read More
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Five days after adopting our kitten, he was climbing around in the bathroom, fell, and fractured his leg. Thankfully we'd started the free trial on him (and we also had a paid policy through them in place on our other cat). We started the insurance the day we adopted him, so the injury should have been covered. PetFirst denied the claim the first time. They said it was because the injury occurred before he was covered. They said that the date on our invoice and vet paperwork was his follow up visit, not the first time he was seen, and that the injury must have occurred weeks before. This was just blatantly untrue, and there was nothing in the vet notes to suggest this. The vet notes... Read More
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Sign up and canceled the policy the day after 3 days later still no refund. Chat is terrible. Didn't get a good first impression of this company. I'm happy I saw all these reviews and was able to cancel on time.
All these companies seem a scam.
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Was pleased with my petfirst insurance experience this year. The firsttime was for regular veterinary care and the second unfortunately was for something more serious requiring hospitalization. Response and service were prompt and service rep was courteous and very helpful and patient.
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PetFirst processes my claims speedily and thoroughly. The explanation of benefits are clear, and the reimbursements are as I expect. I am delighted to have chosen PetFirst for my pets.
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I can’t say enough about this pet insurance company. My Pom has liver disease that is sustainable through medication. I have never been denied a claim. One of the agents actually took the time to explain to me that with his illness my old policy would run out of reimbursement funds before the year was out. I upgraded our plan and it was so cohesive there was no lag time. I recommend this plan to every one I know. And my vet endorses it as well.
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Our Partner
- PetFirst is partnered with the Humane Society
- Short waiting period before coverage begins
- Hereditary, congenital & chronic conditions
- No exam required
- Coverage for exam fees
