Pets Best Pet Insurance Review
165 Customer Comments & Reviews - see all comments
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Pets Best Insurance Services, LLC is a Boise, Idaho-based pet insurance agency that covers dogs and cats for accidents and illnesses, and also routine care at additional cost.
The company was founded in 2005 and carries an A+ grade with the BBB. Pets Best specifically states that their mission is to end economic euthanasia of pets.
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Customer Comments
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I began using Pets Best in 2009 when I rescued my dog in anticipation of increasing medical needs as she aged. She was 3 years old at the time and Pets Best premiums and coverage seemed reasonable. In her lifetime, I've made a total of 7 claims. 2 were denied and 4 were made this February as my aging dog has had several cancerous tumors. Nonetheless, Pets Best' premiums have steadily increased over the past few years; over $200 per month in 2017, to over $400 in 2018. I continued to pay because my dog's medical needs were increasing but this month I received a notice that they would increase again to over $600. All told Pets Best has paid out less than $5,000 in my dog's lifetime and at... Read More
26 People found this helpful.
I would have never anticipated writing a negative review for Pets Best Insurance. When I first got my policy for my English Mastiff, the annual fee was $476.16 (2016-2017). Mines was a modest policy - $200 deductible, 80% reimbursement, and $5000 annual coverage. The first year was a rough year for my dog and I took that policy right up to the $5000 annual coverage. The service during that first year was so phenomenal that I wrote a fabulous review for Pets Best and continued the accolades by suggesting this pet insurance to anyone who would listen. The next year, the policy went up to $631.23 (2017-2018). I assumed such a large jump was due to the amount I had claimed, but was told... Read More
21 People found this helpful.
Pets B
Support of Pets Best Pet Insurance (CPC)
Official Response
Support of Pets Best Pet Insurance (CPC)
Hi Pamela, We understand your concern. However, your rates can go up each year when your policy renews. In order for us to determine the adequate premium we need to maintain our services, we analyze total claims data related to pet age, breed, geographic location, and factor in general inflation. Rates are based on nothing more than the risk your pet represents. Older pets tend to see higher rates because their odds of health issues are increasing, as well as the odds that those issues are going to be more expensive. Rates do not increase due to claim history—it’s all based on potential risk. We encourage our customers with older pets not to cancel as they are—unfortunately—entering this area of greater risk. Please keep in mind we offer several options to find a policy that will best fit your budget. Please contact us at 1-877-738-7237 if you would like to go over these options.
I'm one of the "lucky" ones that got a denied claim because of so BS this company spews. They are not interested in customer service at all. We got your money so F you is what you get. I have noted that not one of the responses from this clown Isis G actually showed anything in the client's favor. Just more run around and rhetoric but nothing accomplished. Liars and Thieves. DO NOT go with this company. They will not reimburse your major claims. They are are scam.
19 People found this helpful.
Pets B
Support of Pets Best Pet Insurance (CPC)
Official Response
Support of Pets Best Pet Insurance (CPC)
Hi Warren, we are sorry to hear you've had a negative experience. We show you've been in touch with our VP. We are sorry to see you go and wish you the best.
Such a horrible company. I have never experienced such rude and inept customer service reps at any company before. I have been paying them nearly $100 a month for the last year, and unfortunately had to submit my first claim. I'm assuming they are looking for any way to deny the claim - but that would require them to process it in the first place. I keep getting emails that they have requested my dog's records, but my vet has sent them multiple times and I have forwarded them multiple times and still nothing. Finally cancelled all my policies, and did charge backs with my bank to get reimbursed. Disappointed in such a poor company! I will just put their premium amount in my pocket... Read More
17 People found this helpful.
I have submitted several claims for my dog, after one month their website has 'processed' next to all my claims, when I opened up detailed information, it said that petsbest tried to contact my vet but were unsuccessful. So, I called my vets' department of records, and they told me no-one has ever contacted them from petsbest regarding my pet. Well, I authorized the release of information to petsbest anyway and called petsbest. They said they would contact my vet again. Two weeks passes by, I call petsbest, they tell me that all my claims are closed. Nevertheless they kept charging me money for their lack of services. Extremely unprofessional. Stay away from that company, as they will make... Read More
13 People found this helpful.
Pets B
Support of Pets Best Pet Insurance (CPC)
Official Response
Support of Pets Best Pet Insurance (CPC)
Hi Savva, we cant find you in our system. If you would like us to resolve your claim, please give us a call or email us with your policy number or email address on file. You can reach us at 1-877-738-7237 option 1, or by email at customercare@petsbest.com. Have a good day.
Pets Best might be one of the pricer companies,,, you get what you pay for. (VPI paying reduced usual and customary rates) I paid 1,000 for a yr with a 5 yr old gsh.. 90% reimbursement and 250 ded,, My dog has cancer now and pets best has already paid out over 40,000 where my share is 4,000. they pay fast and havent denied many things.,, except hyperbaric chamber and ozone therapy... otherwise very fine
12 People found this helpful.
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Pets B
Support of Pets Best Pet Insurance (CPC)
Official Response
Support of Pets Best Pet Insurance (CPC)
Hello, thank you for sharing your positive experience with Pets Best. We look forward to insuring you for many years to come!
Believe it or not it costs about the same amount for my each of my college age children's insurance with significantly better coverage than for my dog who is perfectly healthy. I have had PetsBest for my 10 year old small mixed dog since 2012 with a maximum $5000 coverage. My premiums have tripled in 5 years. I have submitted one claim in the five years for $730 ish and I have a $500 deductible so I have only gotten roughly $230 from the company. The claims process was easy, but this year they want $1200. It seems to me that they are increasing the price so much each year to discourage people from keeping their aging dogs on the plan. I dol not recommend this plan.
12 People found this helpful.
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Pets B
Support of Pets Best Pet Insurance (CPC)
Official Response
Support of Pets Best Pet Insurance (CPC)
Hi Ray, your rates can go up each year when your policy renews. In order for us to determine the adequate premium we need to maintain our services, we analyze total claims data related to pet age, breed, geographic location, and factor in general inflation. Rates are based on nothing more than the risk your pet represents. Older pets tend to see higher rates because their odds of health issues are increasing, as well as the odds that those issues are going to be more expensive. Rates do not increase due to claim history—it’s all based on potential risk. We encourage our customers with older pets not to cancel as they are—unfortunately—entering this area of greater risk. Please keep in mind we offer several options to find a policy that will best fit your budget. Please contact us at 1-877-738-7237 if you would like to go over these options.
I'm very pleased with PetsBest! I recently purchased a policy for my new rescue dog one week after adopting him. I took the Best Wellness option because a wellness benefit is important to me, and this one has a good return on premium if you're going to do all the things you should for your pet anyway. My first two wellness claims were approved very quickly, and I received reimbursement in my bank account within 3 days. My third claim was initially intended to be another wellness claim, for a teeth cleaning, but then my dog unexpectedly had a cracked tooth that had to be removed. I was thrilled when PetsBest actually covered a portion of the surgery and medications, subject to my... Read More
11 People found this helpful.
Pets B
Support of Pets Best Pet Insurance (CPC)
Official Response
Support of Pets Best Pet Insurance (CPC)
Hi Shannon, thank you for being part of Pets Best!
Our animals have been covered thru Pet's Best insurance for over 13 years. My complaint is in the Gouging of Price increases EVERY year...it's almost as if you are being punished for your pets growing old. All of our animals are rescues, we even rescued a senior dog a few years ago, despite his eccessively large Pet's Best Insurance rate. The customer service at Pet's Best is fantastic, everyone that answers customer calls is lovely. BUT you cannot continue to increase premiums yearly at such a drastic rate. This year our premiums have gone up $800 dollars on 2 pets..last year , we removed one pet from Pet's Best because we found better coverage, less rate hikes at Healthy Paws. I... Read More
11 People found this helpful.
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Pets B
Support of Pets Best Pet Insurance (CPC)
Official Response
Support of Pets Best Pet Insurance (CPC)
Hi Karen, your rates can go up each year when your policy renews. In order for us to determine the adequate premium we need to maintain our services, we analyze total claims data related to pet age, breed, geographic location, and factor in general inflation. Rates are based on nothing more than the risk your pet represents. Older pets tend to see higher rates because their odds of health issues are increasing, as well as the odds that those issues are going to be more expensive. Rates do not increase due to claim history—it’s all based on potential risk. We encourage our customers with older pets not to cancel as they are—unfortunately—entering this area of greater risk. Please keep in mind we offer several options to find a policy that will best fit your budget. Please contact us at 1-877-738-7237 if you would like to go over these options.
I just received a denial of appeal from Pet's Best due to what they state is a pre-existing condition regarding a slightly elevated liver panel number. My vet completely disagrees and provided records all the way back to 2013 showing no evidence of any liver issues. We had two very high liver panel tests (done on the same day) in February, extremely worrying. Our vet ordered an ultrasound which showed a completely normal liver and all other organs around it looking perfectly healthy. A re-test on March 7 showed numbers all back down to below where they were for the very first test and my vet said the problem is clearly environmental. I sent the March 7 test results to Pet's Best, got a... Read More
9 People found this helpful.
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- Save Up To 90% On Vet Bills
- Affordable Plans Starting at Less than $1/Day
- Providing Comprehensive Pet Insurance For Over 750,000 Pets
- Multiple Wellness Plan Options
