Pets Best Pet Insurance Review
165 Customer Comments & Reviews - see all comments
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Pets Best Insurance Services, LLC is a Boise, Idaho-based pet insurance agency that covers dogs and cats for accidents and illnesses, and also routine care at additional cost.
The company was founded in 2005 and carries an A+ grade with the BBB. Pets Best specifically states that their mission is to end economic euthanasia of pets.
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Customer Comments
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This is insane. There are FAR too many bad reviews to dismiss. I signed up for PetsBest but I'm still within the 30 day trial period. I wanted to provide the best care for my dog, but PetsBest will not be the way I go now. The editor even felt the need to point out the bad reviews to readers (And I thank him for that). Warning bells are going off all over the place. They need to learn that reviews make or break a business and when your business dealings are shady and littered with loopholes, then it comes back to haunt you. Review after review complaining about loopholes for paying on claims and then hearing about all the payment increases...yeah no thanks. Part of their policy... Read More
9 People found this helpful.
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Pets B
Support of Pets Best Pet Insurance (CPC)
Official Response
Support of Pets Best Pet Insurance (CPC)
Hi Jill, we are sorry to see you go before giving us a fair chance as what you have drafted is incorrect about our policies. We wish you and your pet the best!
This insurance company does not live up to its promises. I signed up for the insurance and payed a year of premiums at roughly $135 per month. When it came time to pay a claim for a broken tooth (which is covered under the insurance) they would NOT pay the claim and when I sent it back for appeal...you could hear the crickets chirp....I'm STILL waiting to hear about the appeal...what a waste of money. SO VERY DISAPPOINTED!!! I will definitely shop around a choose one of their competitors. Based on the reviews below...it sounds like they have a predictable pattern= pay out the small claims but when a big claim comes in, attribute it to pre-existing or some other disqualifying... Read More
8 People found this helpful.
I can tell you that Pets Best is excellent for reimbursement period of claims. However, be careful and pay attention to how Pets Best categorizes any issue your pet may have. For example, I took my dog to the vet years ago for a staph infection he caught from being groomed at PetSmart and documentation was provided; Pets Best took the medication that was prescribed to treat the issue as an indicator of a condition called pyoderma. So pay close attention, they are good at creating pre-existing conditions when there are none. Because of that issue, Pets Best suggested that I shouldn't upgrade my policy to the unlimited plan when they got a new underwriter a few years ago, because they... Read More
8 People found this helpful.
Pets B
Support of Pets Best Pet Insurance (CPC)
Official Response
Support of Pets Best Pet Insurance (CPC)
Hi Patrick, we are certainly pro customer and advised you correctly that you should not upgrade your policy or pre-existing issues will apply. Per our policy, You may downgrade coverage at any time. Upgrading will require a brand new policy, all new waiting periods will apply and pre-existing conditions will be excluded. We recommend starting with higher coverage than you think you might need as you can always downgrade. Please let us know if you have other questions.
Thus far they have weaseled in every way they can not to pay any claims. They are supposed to cover standard exams etc as well as health problems. My dog got a rash on his skin. They at first blamed a reaction to the flea stuff and when that was proven wrong per my vet, they are now saying it had to do with his runny eyes.
7 People found this helpful.
Pets B
Support of Pets Best Pet Insurance (CPC)
Official Response
Support of Pets Best Pet Insurance (CPC)
Hi Joy, medical records are reviewed to accurately process your claim. If you disagree with the claim decision, you may file and appeal with supporting documents.
Do not use petsbest, they will give the run around, they say fast claims not true, first the need your dogs medical records before you can get your claim processed 8 -30 days. Find another insurnace company that will not just take your money.
7 People found this helpful.
Pets B
Support of Pets Best Pet Insurance (CPC)
Official Response
Support of Pets Best Pet Insurance (CPC)
Hi Roberto, we are sorry to hear of your dissatisfaction with our claims process and appreciate your feedback. Some claims tend to be complex and in order to accurately process your claim and ensure you are receiving the most reimbursement, we may request medical records from veterinarians your pet has visited, past or present. Unfortunately, the time it takes a vet clinic to supply us these records can translate into more claims processing time for our policyholders—please keep in mind, however, Pets Best tries to make our claims process as simple as possible by not requiring our customers to obtain these records themselves. Our records show your vet clinic did not provide the required medical records to process your claims. We are sorry to see you go and wish you the best.
I've had this insurance for about 10 years with three different dogs. Interpretation of their benefits is very complicated. My policy has a "per incident" max of $7000. That means for EACH incident, you have to meet the deductible; so if your dog has diabetes, you pay your deductible and then they pay up to $7000 and that's it Period. If he then is injured, you start over with another deductible and they pay up to $7K on that one and that's it. And all exam fees that they pay must be related to an "incident" - not routine. My Boston was examined for a possible uninary tract infection. The result was negative, but because I submitted a claim (which went toward the deductible, I got... Read More
7 People found this helpful.
So here is an update to my review of Pets Best and there business practices. My mastiff who tore her ACL had the insurance increased from $46 to $76 in a year and Pets best tries to convince people that they don't increase insurance based on any recent surgeries but to age/geographics blah blah blah. Well my mastiff had to go back for surgery 8 months later due to the vet who performed an incorrect procedure on her. (thats another story) Pets best covered 80 percent of cost which is what insurance companies should do considering I pay almost 77 a month for her insurance, decided to increase my insurance to $126 dollars starting in June. I will now pay more money for my dog insurance then... Read More
7 People found this helpful.
What a rip off, Nothing has been covered, NOTHING. Dog has Diabetes, I expected that not to be covered because it was diagnosed around the same time I got the coverage, but she had other health issues and tests that needed to be run and NONE of these were covered, not even office visits even though I had that coverage. Company said it was related to pre-diagnosed condition. Additionally, as I am reading Pets Best Reviews, on 4/15/2019, I am wondering how people can write reviews dated 5/4/2019 and 6/4/2019, in the Future? Really, I think this company rips people off and writes their own reviews. Is there a law suit against them for doing this?
6 People found this helpful.
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Pets B
Support of Pets Best Pet Insurance (CPC)
Official Response
Support of Pets Best Pet Insurance (CPC)
Hi Eddie, medical records are reviewed to accurately process your claim. If you disagree with the claim decision, you may file and appeal with supporting documents.
I obtained PETS BEST insurance for our beloved family dog Khloe. Purchased insurance on 3/1/2019 following the purchase of our pet on 2/22/2019 and also following her first veterinary visit within the 7 days to be sure she had a clean bill of health from the vet before. Well, unfortunately on 3/18/2019 Khloe rectal prolapse and had to be taken to the vet on a Saturday and then prolapse again a few hours later the same night and had to have surgery to insert a purse string suture to secure. I submitted these claims almost 20 days ago at this point, called constantly to obtain status and still told the same answer, "it is being worked on". I just feel at this point I don't know if I... Read More
6 People found this helpful.
If you understand what you are signing up for with this insurance company, it is a good company. I understood signing up, it would not cover pre-existing conditions and they do check. I recently purchased this for my rescue dog. I did not expect to use it so soon but after 2 months with the policy my dog had an emergent medical condition and he did not survive. Not only where they fair in my reimbursement according to the policy but also saw that my pet had passed away and canceled my policy for me. During this difficult time, they were prompt and understanding. Thank you. If I have a pet again, I will purchase this pet insurance again.
6 People found this helpful.
Pets B
Support of Pets Best Pet Insurance (CPC)
Official Response
Support of Pets Best Pet Insurance (CPC)
Thank you for choosing Pets Best!
Our Partner
- Save Up To 90% On Vet Bills
- Affordable Plans Starting at Less than $1/Day
- Providing Comprehensive Pet Insurance For Over 750,000 Pets
- Multiple Wellness Plan Options
