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Trupanion Pet Insurance Review
315 Customer Comments & Reviews - see all comments
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Trupanion is a Seattle-based pet insurance company that sells medical insurance for dogs and cats. Trupanion policies are underwritten by American Pet Insurance Company. Founded in Canada, the company expanded into the US and Puerto Rico in 2005. Trupanion offers policies that cover your pets if they get sick or injured, and also cover prescription pet foods, orthotic devices, and carts.
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NEVER NEVER USE TRUPANION!! As previous reviews have stated, you pay your premiums and get absolutely no service whatsoever. They will never cover anything for your dog, and find EVERYTHING that points toward a 'pre-existing condition. READ THE FINE PRINT! They can use any OBSERVATION made by a pet owner even 18 months prior to any vet appointment or official diagnosis. I filed a complaint with the BBB and Trupanion hides behind their policies and gave this pathetic reponse (in part) to my stating they extorted money from us only to never pay anything for our dogs finally diagnosed condition... "We understand how heartbreaking it can be to receive an ineligible claim when your... Read More
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I had Trupanion for a couple months, I was waiting for the Medical Review since my dog has preexisting conditions and wanted to know how they would handle them ( limited time exclusions or life time ). Trupanion never completed the Review but kept contacting my Vet for more information, even after the waiting period ended. They never would tell me how the exclusions would be handled. I decided to cancel instead of keep paying premiums, with no expectations being reimbursed. Might be OK for a pet with no preexisting conditions.
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horrible, do not use them, I have a german shp pup, he had a small sprain in leg from playing with my husky, he is in perfect health yet they are trying to say that the sprain can be a cause hip displacia in the future. in other words they would like me to pay them and roll the dice that he is covered in the future. they also promised they would contact me about any pre existing injuries within the 1st month so i can canel for full refund, the contacted me literally 1 day over ther month grace period. HORRIBLE RIP OFF
1 People found this helpful.
Your company is a scammer. I chose 1 star for my review and I am trying to choose 1 star here too but it won’t let me.
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We bought our dog as a puppy from a breeder who recommended Trupanion. We joined because premiums were reasonable. However, during the past 2 years, our premiums have nearly doubled. Our dog has had 2 ear infections, the cost still below the $350 deductible mark. Since the second ear infection, we clean his ears daily to prevent further ear infections. We also brush his teeth twice daily to avoid the huge cost of teeth cleaning. But if we don’t spend the quoted $800 per year cleaning his teeth, no future dental coverage is provided. As of this month, our yearly insurance cost will be $1,209 plus $800 yearly dental requirement which totals $2000 per year. $2000 x an average of 10... Read More
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We have used Trupanion for 12 years and have been very pleased with the ease of submitting claims, and the speed that they pay claims. Our dog was very ill from the time he was 2 years old and Trupanion paid out more than $40,000 over that period. Our new puppy is now 17 weeks old and he is also covered by Trupanion. The few times I had to call customer service, the folks were exceptionally nice and assisted in getting the claim paid. Great company to work with.
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Been with them when my dog was 8 Weeks old ( she is now 14 month old).
I was recommended by to get pet insurance by the breeder/vet office.
Well all I can say is that my pup got sick after the 30 days of picking her up took to the vet and they examined her and gave her some meds. Filed a claim on their app and they denied when I called and spoke with. Representative they gave me some BS run around. Now they are increasing my monthly premiums I say fuck off.
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Well, we were with Trupanion for about ten years with our last dog and were more than happy with this service. Our costs were covered quickly through our vets which was especially important as we dealt with his cancer and subsequent death. We did not have to submit anything ourselves during our periods of worry and grief. Yes we did feel the rates went up quickly but we did have peace of mind and we did feel the large costs incurred when he was a puppy , the fact he needed life long treatment for lymes disease, and his cancer treatments at the end of his life were more than covered (and this was without us accessing the "accident" portion.) We now have a new pet three years later... Read More
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I’ve had Trupanion for the past 10 years for two separate Westies. While my dogs have been healthy overall, our current Westie has atopic dermatitis, which is common with Westies. After paying the $500 deductible, which I chose, Trupanion has paid for all tests and all medications and medicated shampoos and other vet prescribed materials related to the condition. By submitting claims on line I generally am reimbursed by direct bank deposit within one week. Our previous Westie had to have expensive MRIs and Sonograms. Also reimbursed quickly for thousands of dollars in costs at 90%. I have been very happy with Trupanion.
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Trupanion is a great company! I have been with them for 10 years! I have no complaints. Yes they are slightly more expensive but covers so much! Well worth it! My dog has a lifetime condition known as hypothyroidism and they have covered 90% of everything for the last 6 years. No questions asked! I love this company! Additionally, the payment is usually reimbursed with 3-5 days! Excellent!
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Top Rated
Our Partner
- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days