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Trupanion Pet Insurance Review
315 Customer Comments & Reviews - see all comments
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Trupanion is a Seattle-based pet insurance company that sells medical insurance for dogs and cats. Trupanion policies are underwritten by American Pet Insurance Company. Founded in Canada, the company expanded into the US and Puerto Rico in 2005. Trupanion offers policies that cover your pets if they get sick or injured, and also cover prescription pet foods, orthotic devices, and carts.
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We were hoping we never needed it, but then it happened. Walle, our almost two year-old 5lb Yorkie apparently swallowed a treat whole. Can you say obstruction? Sunday night we showed up to the ER with a very sick little boy. They rushed him out back and started IV's, took x-rays and an ultrasound. It was now 2 AM and the vetiranarian said they had to call in a surgeon for emergency surgery, and we were looking at between $6100k-$7000k in total. There wasn't a question as to whether we would say yes or no, but knowing we had Trupanion certainly eased our worries on paying the bill. Our concern was now solely on seeing our Walle made it through the surgery as he was very unstable and... Read More
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Trupanion is worth it! I've never had pet health insurance before Trupanion, and always thought of insurance companies as legalized extortion, but Trupanion has their rules for payout which are simple, and they stick to it. My french bulldog has had 2 stomach surgeries, and they paid for 90% of both after the deductible. They saved us THOUSANDS of dollars - no an exaggeration - and more importantly, helped save Bruno's life - twice. Trupanion has a client for life with me.
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First off, I must say how pleased I was when I called Trupanion to request a claim form for my dog Colin's cataract surgery, as well as to ask some basic questions about their claims process. The individual was so helpful and reassuring that he made my day! The claim paperwork was handled much more quickly than I ever imagined. The day of the surgery, I paid for the procedure in full submitting the paid invoice to Trupanion the next business day by fax, as instructed. Within eight business days, I received a letter stating exactly how much the reimbursement would be to satisfy the claim and the following week I received a check for that amount. The surgery was performed on November 17,... Read More
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You were fast, kept me notified that you were working on the several claims I submitted. Received an email that you had questions, I called and the person handling the claims actually answered the phone directly. She said I would know in a couple days and that is what happened. They covered what was allowable, used some toward deductible and promptly got a check to me in less than a week. Very efficient and did what they said. Very pleased with the whole experience! Donna
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We love Trupanion and always recommend it to others. We've had the unfortunate misfortunes with allergies & knee injuries and Trupanion has helped us through it. Every time we've called, every representative that we've spoke with has been extremely helpful and genuinely concerned for our pets. The claim experience has always been very simple and we can't thank them enough. We highly recommend Trupanion!
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Trupanion should set an example to all medical insurances, human and pets alike. They deliver precisely what they promise and make submission of claims easy and painless. They process the claims with uncanny efficiency!
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No waiting at all; everyone very friendly and helpful; would recommend to everyone
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The entire claim process was handled with professionalism rarely seen in today's environment. From the first conversation I had with Trupanion, to the last telling me the claim was paid, the Representatives fully explained the process and guided me through to the end.
I found the Representatives knowledgeable. As an added benefit, dogs barked in the background during my conversations with them. Being sceronaded by barks in the background gave me a sense of shared love and concern for animals. In this case, my dog, Daisy. Clearly, Truepanion makes Customer Service and employee satisfaction a priority.
I'm so happy I decided on Truepanion.
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This is the first time we have ever had pet insurance, our experience with Trupanion has been outstanding. I wish all of my insurance companies (personal, health, car, & home) over the years had acted so professionally. The claims we have submitted to Trupanion, are paid extremely quickly. I have tracked the claim reimbursement, it has usually been 5 to 7 business days to get reimbursed. With most insurance companies you are looking at 5 to 7 weeks, or longer. We are extremely happy with Trupanion, and have recommended them to other pet owners.
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It had been a very good experience for our family. The turn around time is reasonable. Kim
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Top Rated
Our Partner
- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days