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Allianz Global Assistance Travel Insurance Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
56 Customer Comments & Reviews - see all comments
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Allianz Global Assistance is the world's largest travel insurance company and provides concierge services, corporate assistance, and specialty insurance solutions for a host of travel-related problems.

As a subsidiary of one of the world’s largest diversified insurance companies, Allianz Global Assistance products and services are supported by over 100 years of industry experience and superior financial strength.

Allianz Global Assistance offers a variety of different standard and personalized plans at various benefit levels. Depending on which plan you choose, benefits may include:

  • Trip Cancellation
  • Trip Interruption
  • Cancel anytime, up to 80%: Only available in conjunction with the OneTrip Prime or Premier.
  • Emergency Medical Transportation
  • Emergency Medical / Dental
  • Lost / Stolen / Delayed Baggage
  • Travel Delay
  • Change Fee Benefit
  • Loyalty Program Redeposit Fee Benefit
  • Rental Car Damage Benefit
  • 24-Hour Hotline Assistance
  • Concierge Services

Plan Types

Single trip

Annual (multi-trip) plans

Allianz Global Assistance's opening price point plans include the most common types of coverage purchased by travelers. While it does not have the high coverage limits included with more expensive plans, it does provide pre-existing medical condition coverage. Plan benefits and limits may vary by state. 

SINGLE TRIP PLANS

Benefits

OneTrip Cancellation Plus

One Trip Basic

OneTrip Prime

OneTrip Premier 

Trip cancellation

Up to amount purchased

Up to amount purchased

Up to amount purchased

Up to amount purchased

Trip interruption

Up to amount purchased

Up to amount purchased

Up to 150% of amount purchased

Up to 150% of amount purchased

Trip change protector

    $500 $1,000

Emergency dental and medical

 

$10,000

$25,000

$50,000

Emergency medical transportation

 

$50,000

$500,000

$1,000,000

Baggage benefits

 

$500

$1,000

$2,000

Baggage delay benefits

 

$200

$300

$600

Travel/ trip delay coverage

$150

$300

$800

$1,600

Daily limit

 

$150

$200

$200

Existing medical condition waiver*

 

 

Covered

Covered

* Must be purchased within 14 days of the first trip deposit; additional conditions may apply.

Annual (Multi-Trip) Plans

 

AllTrips Prime

AllTrips Executive

AllTrips Premier

Trip cancellation / interruption

(per person, per policy year)

$3,000

$5,000; $7,500; $10,000

$2,000; $5,000; $7,500; $10,000

(per year for all insureds in the same household)

Emergency medical and dental

$20,000

$50,000

$50,000

Emergency medical transportation

$100,000

$250,000

$500,000

Baggage benefits

$1,000

$1,000

$2,000

Baggage delay benefits

$200

$1,000

$2,000

Travel/ trip delay benefits

$600

$1,600

$1,500

Daily limit

$200

$200

$300

Change fee benefit

 

$500

 

Loyalty program redeposit fee coverage

 

$500

 

Travel accident benefit

$25,000

$50,000

$50,000

Business equipment benefit

 

$1,000 

 

Business equipment rental benefit

 

$1,000

 

Collision/ loss damage insurance

(per trip for all insureds)
(Coverage not available for TX and KS residents)

$45,000

$45,000

$45,000

Optional: Rental Car Damage ($11/ day)

Coverage for covered collision, loss and damage up to $50,000

Benefits

Allianz Global Assistance has a wide array of standard and optional benefits so travelers can get the specific protection they need. Pre-existing conditions are covered under the company's medical provisions if the plan is purchased within 14 days of travel. Allianz Global Assistance also offers 24-hour emergency assistance and concierge services.

  • Complete cessation of service
  • Covered traveled delay – loss of 50%
  • Death of Family Member
  • Death of insured
  • Death of travelling companion
  • Employer termination – 3 years
  • Felonious assault
  • Foreign and domestic terrorism
  • Hijacking
  • Home uninhabitable
  • Illness of family member
  • Illness of insured
  • Illness of travelling companion
  • Injury of family member
  • Injury of insured
  • Injury of travelling companion
  • Involved in a traffic accident
  • Jury/ subpoena
  • Military obligations
  • Quarantine
  • Unable to receive immunizations

 

Allianz Travel Insurance Summary

Allianz opening price point plans offer travelers the most commonly purchased coverage options. Trip cancellation and interruption services are offered even under its OneTrip Cancellation Plus, the company's entry level offering. Trips are insured up to their full purchase price. The company extends protection to children under 17 when accompanied by a paying adult with no additional cost on their OneTrip Prime and OneTrip Premier plans. 

Allianz offers customers a full refund if coverage is cancelled within fifteen days of purchase.

 

 


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Customer Comments

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Bob G
12/17/2018
Don’t buy travel insurance from this company--you are wasting your money. We spent over $900 on travel insurance for two people but weren’t covered for anything when our travel agency went bankrupt half way through our trip. If you read the fine print (which I will explain more of below), Allianz travel insurance ends up being useless and essentially a scam. After you “choose” a plan and spend time providing detailed information about yourself and trip, you receive an intentionally misleading email and policy card. Both show a list of various coverages, such as “Trip Interruption”, “Lost/Stolen Baggage”, etc., which fool you into believing you are protected from common travel mishaps.... Read More
112 People found this helpful.


J
James M
1/22/2018
We cancelled a trip after purchasing this insurance. Completing 17 pages including 5 by our physician. Our claim was denied. It seems there are so many exclusions to this policy you would need to be dead to make a claim. Do not purchase this insurance until you read the detailed exclusions. We unfortunately did not. We have always purchased insurance with other carriers and never used it. I know the last policy from a different carrier had no exclusions. Shame on you Allianz Travel.
75 People found this helpful.


M
Marlene S
5/14/2019
I had and still having a horrible experience with Allianz Global Insurance. I have been traveling to South America for the last 25 years twice a year. Every time I travel I purchase the insurance with Allianz because my medical insurance does not cover out of network. Last year I got very sick and was hospitalized for 5 days, the expenses were a little bit over $5,000 and I called Allianz on the 3rd day I was hospitalized. I was told to pay the bill on my own and that once I got to NY/USA to submit the claim and I would be refund for the expenses. It is going to be a year so far and they still reviewing my case. I have submitted the whole medical record from the 5 days I was... Read More
72 People found this helpful.


J
Jeanne C
10/6/2018
Allianz was terrible to work with. I had to cancel due to a required surgery. It took them 6 months, many phone calls, numerous forms, and they paid less than half of what was insured. It was rare that hold time to talk to someone in Asia was less than 20 minutes.
67 People found this helpful.


A
Alane S
10/22/2016
Do not buy Allianz Travel Insurance. I cancelled for non medical reason with documentation and no reimbursement! Buy from someone else. They are a waste of time and money!
63 People found this helpful.


K
Kim S
1/2/2019
Allianz travel coverage is a joke, DO NOT BUY!!! My parents booked a flight to come to see me. My Mom works for a small town as the Treasurer. As the trip time got closer, the town decided that the vacation they had approved had to be reversed because of budget problems and deadlines for the town fiscal year end. We got a letter from the board stating the facts, and got all the information together to submit a claim. (this in itself was a huge pain) They wouldn't pay the lose of the tickets because it didn't fit their criteria. I guess choosing to keep job and not get fired is not a good reason to cancel a trip. The only things they cover work related are: getting fired, getting... Read More
46 People found this helpful.


Debra N
7/16/2019
I purchased flight insurance from Allianz. My sister is hospitalized with Leukemia and complications often arise which make it uncertain when I can visit her. She contracted pneumonia so I canceled my flight, wanting to reschedule as soon as she gained strength. I asked the insurance comany to cover the penalty fee incurred from the airline, $250.00 When I called Allianz, I was told my sister's cancer was a PREEXISTING condition and they would not pay the penalty cancellation fee on a preexisting condition. He then said, "You knew your sister had cancer before you purchased your ticket." DO NOT BUY TRAVEL INSURANCE FROM ALLIANZ. Not only do they refuse to pay, they also insult and... Read More
39 People found this helpful.


amorr2632
1/28/2019
I would NEVER USE THIS COMPANY AGAIN. They did not explain properly what you needed in regards to proof of claim. It took about 5 phone calls to figure it out. Then, I was denied because they don't cover my medical condition. NEVER AGAIN WOULD I USE THEM. AND IT TOOK 5 WEEKS FOR THEM TO TELL ME.
38 People found this helpful.


J
Jane
4/12/2018
We bought travel insurance prior to a 6 week trip to Indonesia. We are Sr citizens (age 71 and 68). During our time in Bali my husband had to go to the hospital. We filed our claim upon return 5/24. We received our reimbusement within 2 weeks for our medical expenses. I am so grateful we decided to buy travel insurance and I definitely would recommend Alliance.
30 People found this helpful.


Patricia M
4/20/2019
I had to cancel a trip for medical issues and after sending the appropriate paperwork they promptly paid.
22 People found this helpful.



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  • Trip Cancelations, Delays, Medical Emergencies, Lost Baggage, Unexpected Crises, And More
  • Access to a worldwide network of prescreened hospitals 

  • Quick claim payments for qualifying delays

  • 24-7 emergency assistance services