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Allianz Global Assistance Travel Insurance Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
56 Customer Comments & Reviews - see all comments
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Allianz Global Assistance is the world's largest travel insurance company and provides concierge services, corporate assistance, and specialty insurance solutions for a host of travel-related problems.

As a subsidiary of one of the world’s largest diversified insurance companies, Allianz Global Assistance products and services are supported by over 100 years of industry experience and superior financial strength.

Allianz Global Assistance offers a variety of different standard and personalized plans at various benefit levels. Depending on which plan you choose, benefits may include:

  • Trip Cancellation
  • Trip Interruption
  • Cancel anytime, up to 80%: Only available in conjunction with the OneTrip Prime or Premier.
  • Emergency Medical Transportation
  • Emergency Medical / Dental
  • Lost / Stolen / Delayed Baggage
  • Travel Delay
  • Change Fee Benefit
  • Loyalty Program Redeposit Fee Benefit
  • Rental Car Damage Benefit
  • 24-Hour Hotline Assistance
  • Concierge Services

Plan Types

Single trip

Annual (multi-trip) plans

Allianz Global Assistance's opening price point plans include the most common types of coverage purchased by travelers. While it does not have the high coverage limits included with more expensive plans, it does provide pre-existing medical condition coverage. Plan benefits and limits may vary by state. 

SINGLE TRIP PLANS

Benefits

OneTrip Cancellation Plus

One Trip Basic

OneTrip Prime

OneTrip Premier 

Trip cancellation

Up to amount purchased

Up to amount purchased

Up to amount purchased

Up to amount purchased

Trip interruption

Up to amount purchased

Up to amount purchased

Up to 150% of amount purchased

Up to 150% of amount purchased

Trip change protector

    $500 $1,000

Emergency dental and medical

 

$10,000

$25,000

$50,000

Emergency medical transportation

 

$50,000

$500,000

$1,000,000

Baggage benefits

 

$500

$1,000

$2,000

Baggage delay benefits

 

$200

$300

$600

Travel/ trip delay coverage

$150

$300

$800

$1,600

Daily limit

 

$150

$200

$200

Existing medical condition waiver*

 

 

Covered

Covered

* Must be purchased within 14 days of the first trip deposit; additional conditions may apply.

Annual (Multi-Trip) Plans

 

AllTrips Prime

AllTrips Executive

AllTrips Premier

Trip cancellation / interruption

(per person, per policy year)

$3,000

$5,000; $7,500; $10,000

$2,000; $5,000; $7,500; $10,000

(per year for all insureds in the same household)

Emergency medical and dental

$20,000

$50,000

$50,000

Emergency medical transportation

$100,000

$250,000

$500,000

Baggage benefits

$1,000

$1,000

$2,000

Baggage delay benefits

$200

$1,000

$2,000

Travel/ trip delay benefits

$600

$1,600

$1,500

Daily limit

$200

$200

$300

Change fee benefit

 

$500

 

Loyalty program redeposit fee coverage

 

$500

 

Travel accident benefit

$25,000

$50,000

$50,000

Business equipment benefit

 

$1,000 

 

Business equipment rental benefit

 

$1,000

 

Collision/ loss damage insurance

(per trip for all insureds)
(Coverage not available for TX and KS residents)

$45,000

$45,000

$45,000

Optional: Rental Car Damage ($11/ day)

Coverage for covered collision, loss and damage up to $50,000

Benefits

Allianz Global Assistance has a wide array of standard and optional benefits so travelers can get the specific protection they need. Pre-existing conditions are covered under the company's medical provisions if the plan is purchased within 14 days of travel. Allianz Global Assistance also offers 24-hour emergency assistance and concierge services.

  • Complete cessation of service
  • Covered traveled delay – loss of 50%
  • Death of Family Member
  • Death of insured
  • Death of travelling companion
  • Employer termination – 3 years
  • Felonious assault
  • Foreign and domestic terrorism
  • Hijacking
  • Home uninhabitable
  • Illness of family member
  • Illness of insured
  • Illness of travelling companion
  • Injury of family member
  • Injury of insured
  • Injury of travelling companion
  • Involved in a traffic accident
  • Jury/ subpoena
  • Military obligations
  • Quarantine
  • Unable to receive immunizations

 

Allianz Travel Insurance Summary

Allianz opening price point plans offer travelers the most commonly purchased coverage options. Trip cancellation and interruption services are offered even under its OneTrip Cancellation Plus, the company's entry level offering. Trips are insured up to their full purchase price. The company extends protection to children under 17 when accompanied by a paying adult with no additional cost on their OneTrip Prime and OneTrip Premier plans. 

Allianz offers customers a full refund if coverage is cancelled within fifteen days of purchase.

 

 


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Customer Comments

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J
JUNE Q
8/17/2022
I am having a horrible experience with Allianz Global Assistance. They simply do not want to pay my medical claim of $1,289 submitted back on 1/22/2022 (7 months ago). They keep stalling, asking for the same documents over and over again, after I had submitted them months ago. Customer Service is terrible! I can never speak with a Claims Examiner on the phone. I call and wait and wait for 20-30 minutes, before the customer service agent schedules a call back from a Claims Examiner at a specific day/time. But they NEVER CALL BACK! I am so sorry that I purchased travel insurance from Allianz Global Assistance, and will never use them again!
2 People found this helpful.


Jodi L
6/9/2020
We purchased insurance for a cruise that was booked a year in advance. After we had arrived in Florida, we were notified that our cruise (that was supposed to leave the next day) was cancelled. Allianz would not even refund the cost of the insurance, let alone help with any of the hotel/rental car/reschedule of flight costs. We paid for travel insurance for a trip that was cancelled on us and received nothing - they are useless. Bare minimum Allianz should have refunded the cost of the un-usable travel insurance. I will not purchase from them again, and would not recommend them to anyone.
2 People found this helpful.


Denny L
4/30/2020
Warning....Do not do business with Allianz. This company is as close to a scam as it could be. I'm sure they occasionally pay a claim, just to get a good review now and then, but in my opinion they are operating a well oiled scam. Months have gone by without a word from them. I only get the status of my claim if I ask, and it's always the same response...."they need the documentation." I've sent everything they asked for 4 times now. I think they just discard it. If I could, I'd give then a zero...or a negative number. Denny Lowe San Diego, CA
2 People found this helpful.


C
CT
4/30/2020
OVER-RATED! We bought (before COVID-19 was a "thing" in the US) a policy to cover travel to the NYC area for a cruise. The cruise was cancelled, so I called to inquire about a possible airfare refund. The rep suggested we submit the question online, which we did. Our question--which had now officially become a "claim"--was denied. (We did get an e-credit from the airline.) We then requested a refund of our premium in accordance with the EXACT verbiage on Allianz's COVID-19 FAQ page ("...as long as a PAYABLE claim has not been file..."). However, we were told that ANY claim is cause for refusal for a refund--(and that ANY question like our original inquiry MUST be formally submitted. I'm... Read More
2 People found this helpful.


jrbob12221955
3/6/2020
THEY NEVER EXPLAIN ANYTHING CLEARLY ( IT SEEMS EVERYBODY OTHER THAN SALES ) TO HAVE A VERY NON UNDERSTANDABLE ACCENT ! NEVER GET AN ANSWER THAT IS PRECISE !
2 People found this helpful.


T
Tonya
2/8/2020
I obtained a policy from Allianz, however when I requested a copy of the exclusions, (because of a claim that was denied) they completely ignored my request. They are very unprofessional
2 People found this helpful.


jamezmcclain
6/20/2019
Get the insurance directly from the car rental company next time. The process with allianz will take forever and they may try to nickle and dime you so you don't get full coverage. Don't bother reading the policy, it won't help to understand what is covered.
2 People found this helpful.


kenny.skala
4/13/2023
What an awful experience. 2 months after filing a claim and countless emails and phone calls I still have no response. I just keep hearing "wait 3-5 more days". What a scam
1 People found this helpful.


John J
12/7/2022
My wife tested positive for covid on the last day of our British Isles cruise. At that time the US required us to quarantine in London for 10 days before being allowed back into the US. We tried calling Allianz to file a claim when we returned to the US in May 2022 but could never reach the claims office. We did this multiple times but each time we waited on hold for an hour or more until our call was disconnected. We found the website where we could file our claim online, but we had questions about the information being requested and we could not reach anyone to speak with. We submitted our online claim with what we had and hoped for the best. We were able to check on the status of... Read More
1 People found this helpful.


V
Virginia S
8/13/2022
I purchased Allianz Global Assistance Travel Insurance prior to a trip to California in May, 2022. As luck would have it, my baggage was left behind in Dallas. The representative for the airline assured me that it would be delivered the following morning. Unfortunately, it was not delivered until 2 days later. I had no choice but to go out to purchase necessities needed for my stay, in that I had no guarantee as when my luggage would be delivered. A claim was filed on May 27th, upon my return home. Supporting/required information was sent to Allianz by certified mail. It has been well over 2 months, with phone conversations with at least 3 customer service reps assuring me that my claim... Read More
1 People found this helpful.



Our Partner
  • Trip Cancelations, Delays, Medical Emergencies, Lost Baggage, Unexpected Crises, And More
  • Access to a worldwide network of prescreened hospitals 

  • Quick claim payments for qualifying delays

  • 24-7 emergency assistance services